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OTP Bank is a serious banking organization known throughout Russia. To attract more potential customers and maintain a good relationship with existing borrowers, the company uses such a type of communication with clients as the OTP Bank hotline.

OTP Bank hotline phone numbers

• 8 800 100-55-55 - free phone OTP Bank hotline for calls within Russia
• 0707 - free short hotline number for calls from mobile phones
• 8 800 200-70-09 - telephone for technical support legal entities

Hotline for credit products

OTP Bank positions itself primarily as an organization offering lending services. The bank has many offers for clients. Clients can find out about lending issues at the following numbers:

• 8-800-200-70-05 - the operator will inform the calling client about the features of the consumer loan.
• 8 800-200-70-01 - owners are serviced by number credit cards, and cards are also issued for those who want to get them.
• 8-800-100-55-55 - the operator will tell the client about the possibilities of obtaining a loan, which can be taken out in cash. Here you can also get information on deposits.

OTP Bank took into account that it is better to differentiate telephone numbers depending on the topics of requests, so that service occurs more quickly, and so that clients do not have to wait a long time for a response and are constantly redirected from one consultant to another.

What issues can be resolved over the phone?

Operators help clients resolve various issues. Among them, it is worth highlighting the features of processing and repaying loans. Operators will announce a list of documents required to obtain a loan, information about the dates and amounts of loan payments, features and types of deposits that the bank has. Clients will also be told about interest rates and the specifics of credit card servicing. Operators respond quickly and clearly, and the majority of clients are satisfied with their work.

Call costs

Calls to the main OTP Bank hotline number (code 800) are free.

If a client from Moscow calls a local number (code 495), there will be differences. There will be no charge for calling from a landline. If communication is carried out via mobile phone, then the fee will be as much as the mobile operator charges (according to the established tariff).

It will also be useful for clients to know that OTP Bank has a special short toll-free number 0707 . Calls to it are always free for everyone. Not all clients know about the existence of this number, so it is much easier to call it than through others.

Alternative communication channels of OTP Bank

Like any company that cares about the comfort of its customers, OTP Bank has provided variations in communication methods. Firstly, the client can write to the bank’s email address, which has two addresses:

• [email protected]- for most questions.
• [email protected]- Internet banking issues.

In addition to e-mail, the client can contact OTP Bank consultants via Skype. Finding an account is easy - just enter otpbank_russia in the search bar. The bank also has an account in social network Twitter. And the last way is to go to the bank’s website and, in a special section, fill in the fields with information about your full name, passport data and write a question to which you would like to receive an answer from a consultant.

Structure of the voice menu of the OTP Bank hotline

The OTP bank hotline does not immediately transfer the client to an operator. First you need to select the section you are interested in. There is a voice menu for this.

Digit 1

Information on cards is provided here. The section contains subsections:

• Card blocking.
• Card activation.
• Setting a PIN code.
• Financial information on cards.
• Conditions for issuing cards.

Digit 2

In this section, clients can find out information on loans and credits. There are also subsections:

• Credits and loans at retail outlets.
• Cash loans and non-targeted loans.
• Conditions for processing credits and loans.

Digit 3

All about deposits.

Digit 4

All other services of OTP Bank.

Despite all the advantages of servicing OTP Bank, the hotline voice menu has a rather big drawback. The client cannot return to the previous section by pressing any button. Unfortunately, this option is not provided. If a customer accidentally clicks on the wrong section, he will have to hang up and call the hotline again.

In the Russian Federation, Cetelem Bank is rapidly gaining popularity among those wishing to take advantage of favorable loan offers. However, clients often have questions that they cannot resolve on their own. To solve this problem, several methods of communication with customer support have been developed.

How to contact the operator of Cetelem Bank directly? The most popular method of communication is calling toll free line 88 005 005 503 . Regardless of the region, there is no charge for calls. Since customer support is available 24 hours a day, each user will be able to consult on any issue at any time.

If the client is abroad, then the number is dialed with the prefix +7 4 957 295 200 . To make a call from a landline number, dial 84 956 443 344 .

Telephone bank

How to call the Setelem-Bank operator? Another common method of communication is telephone banking. With its help you can find out:

1. Current account status, as well as about transactions carried out using the card, regardless of the country of residence
2. 24/7 service technical support, which is ready to advise the client on any issue
3. To log in, you can just dial the bank number. For the Moscow region there is a number 84 956 443 344
4. For other regions You can use the toll-free number provided above.

Feedback form on the website

As alternative way communication, many users use the message sending form, through which you can:

• Get everything you need information about the status of accounts, and view the schedule of upcoming contributions for credit collateral
• Calculate what amount remained until the loan agreement was fully repaid. You can also find out the rules and how to make early repayment
• How to deposit funds.

To contact bank employees in this way, you must complete the following instructions:

• Opening the official resource and go to subsection for writing a message
• We indicate the location and whether the person is a current client
• From the proposed list, you need choose a topic for appeal
• Enter Contact details: Full name, address Email and contact number
• In the “body” of the letter you need as much describe the situation in detail or a problem that has arisen
• If necessary, you can attach additional files, photographs with documents
• Please indicate How should you prioritize getting feedback?
• We agree with the rules use of feedback and data processing
• send a message you can do it in private mode, or publish in the feed for general access.

After sending the message, the information goes to specialists to consider and study the issue. The answer will arrive within a few days. If necessary, an employee can contact the specified phone number to clarify any questions that may arise.

Remote service “My Bank”

The “My Bank” service is the creation of a personal account on the official website. It can be used with PC, mobile phone when installing the corresponding application. This is a service that is a worthy alternative to visiting a branch.

To log into your personal account, you must:

1. Go to the official website and find it in the upper right corner "My bank"
2. Next we provide the following information: passport details, credit agreement number or issued card
3. We indicate phone number.

All that remains is to log into your personal account.

Since its founding and commencement of its activities in 1990, and also being one of the first private financial and credit institutions, Rossiya Bank has been serving large enterprises and private clients of the country. A special department was created to provide timely information technology support. Such a contact center allows customers to find out everything necessary information by phone or online.

Rossiya Bank support service functionality

Contact center staff offer the following services:

• Providing information about all bank products and services;
• Activation of additional services;
• Technical assistance with the operation of the online banking service;
• Providing information about the current balance of the card, account and deposit, as well as the balance of credit debt and the flow of funds;
• Changing the client’s personal data;
• Card activation or blocking;
• Ordering a large amount of cash for collection at any bank branch;
• Information about the location and operating hours of offices and ATMs;
• Ordering a new bank card;
• Renting a safe or savings cell;
• Information about the current exchange rate;
• Filling out an application for service at a bank branch on specific date and time;
• Obtaining information on deposits and loans, as well as the maximum lending limit.

How to call Rossiya Bank

There are several ways to contact bank employees by phone:

1. Toll-free 24/7 support number 8-800-100-11-11 for calls from mobile and landlines.
2. Hotline for bank clients 8-800-500-33-22 for urgent issues.
3. International number +7-495-956-39-72 for calls from abroad and from landline phones.

When you call a toll-free number, you will be asked to listen to the voice prompts of the autoinformer, which contain all the popular questions and allow you to independently find the necessary information and solutions to problems that arise. If the automatic menu does not contain the information you need, you should wait to connect with a contact center operator. All calls are processed in a queue as they come in, so wait times may take several minutes.

Russia Bank support service: how to contact online or order a call back

If you were unable to reach the hotline, you can always use other methods of contacting bank employees:

1. The feedback form on the website allows you to fill out a form with personal data and order a personal call from a manager to your mobile number at a time convenient for you:

• Just go to the official website of Bank Russia and in the upper right corner click on the handset icon to fill out the feedback form;
• In the form that opens (see screenshot), enter all the necessary data in the appropriate fields - full name and contact telephone number;
• Indicate at what time it would be convenient for you to have a bank consultant call you back;
• Enter the unique numeric code from the image and submit your application.

1. You can also send your request in free form to the bank's email address, where you should indicate the topic of the question and contact information for communication.
2. Online support from bank employees can be obtained in the official communities of any social network by writing a message to a bank representative.
3. Support can also be obtained by sending a letter to the address of the bank's main office.

Postal address of Rossiya Bank: Russia, 191124, St. Petersburg, pl. Rastrelli, no. 2, lit. A.

Before contacting the Bank of Russia support service, it is recommended to prepare Required documents. To clarify some details of your application, an employee may ask you for your passport information or payment card number. Messages sent by email address, are submitted for consideration immediately, and a response will be received within 24 hours.