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GOST draft services for estate accommodation facilities. Tourist services and accommodation facilities. Classification of tourist accommodation facilities

(Extract)

3. DEFINITIONS

The following terms with corresponding definitions are used in this standard:

3.1. Tourist accommodation facilities - any facility intended for temporary accommodation of tourists (hotel, tourist center, camping ground, etc.).

3.2. A tourist is a citizen visiting a country (place) of temporary stay for recreational, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period from 24 hours to 6 months. in a row or spending at least one overnight stay.

3.3. Accommodation service provider is an organization or individual entrepreneur providing accommodation services.

3.4. Accommodation services are the activities of the contractor for the accommodation of tourists and the provision of hotel, specialized (medical, health, sanatorium, sports, tourist and other services).

3.5. Terms for quality management in the service sector (conditions of service, quality of service, etc.) according to GOST R 50646.

4. CLASSIFICATION OF TOURIST ACCOMMODATION FACILITIES

4.1. Accommodation facilities are divided into collective and individual. 4.1.1. Collective accommodation facilities include those listed in subclauses 4.1.1.1 - 4.1.1.2.

4.1.1.1. Hotels and similar accommodation:

· hotels (including apartment type);

· motels;

· clubs with accommodation;

boarding houses;

· furnished rooms;

· dormitories.

4.1.1.2. Specialized accommodation facilities:

· sanatoriums;

· dispensaries;

· labor and recreation camps;

· holiday homes;

· tourist shelters, parking lots and others;

· tourist and sports centers, recreation centers;

· hunter's (fisherman's) houses;

· congress centers;

· public means of transport (trains, cruise ships, yachts);

· land and water transport converted into overnight accommodation;

· campsites (sites for camping, caravans).

4.1.2. Individual accommodation facilities:

· apartments, rooms in apartments, houses, cottages for rent.

5. GENERAL REQUIREMENTS FOR ACCOMMODATION FACILITIES

5.1. Tourist accommodation facilities must comply with the requirements of this standard, SNiP 2.08.02 and VSN 62 (for design) and SNiP 2.07.01 (for planning and development).

5.2. General requirements for hotels and motels (GOST R 50645) and Rules for the provision of hotel services in the Russian Federation.

5.3. Rules for the design, equipment and maintenance of dormitories - according to San PIN 42-121-4719.

5.4. Public means of transport (trains, cruise ships, yachts), land and water transport converted into overnight accommodation must comply with the requirements established by the relevant industry (departmental) norms and rules.

5.5. Accommodation facilities must have convenient entrances with the necessary road signs and paved pedestrian paths.

5.6. The area adjacent to the accommodation facilities should be landscaped and well lit in the evening; must have hard-surfaced areas for short-term parking of vehicles and the necessary reference and information signs.

Information about the provider of accommodation services, its operating mode and the services provided must comply with the requirements of Article 8 and Article 9 of the Law of the Russian Federation “On the Protection of Consumer Rights”.

5.7. Accommodation facilities must have:

· lighting in residential and public premises - natural and artificial, in corridors - natural or artificial around the clock according to SNiP 23-05;

· cold and hot water supply and sewerage according to SNiP 2.04.01, SNiP 3.05.04 and SNiP 3.05.01. In areas with interruptions in water supply, it is necessary to provide: a minimum supply of water for at least a day and heating of water;

· heating that maintains the air temperature in residential premises at least 18.5°C;

· ventilation (natural or forced), ensuring air circulation and excluding the penetration of foreign odors into living quarters (SNiP 2.04.05);

· telephone communication;

· if necessary, a passenger elevator (SNiP 2.08.02).

5.8. The minimum area of a living room is at least 9 m2 (SNiP 2.08.02). The minimum area of a living room per person living in buildings: year-round operation - at least 6.0 m2; seasonal (summer) operation - at least 4.5 m2.

5.9. The living room should have:

· furniture (bed, bedside table, table, chair, wardrobe), equipment (bedside rug, mirror, etc.) and bedding according to the number of residents;

· thick curtains or blinds to darken the room;

· radio broadcasting network (connection to all living rooms);

· ceiling (wall) and bedside lamps, electrical sockets with voltage indication;

· door locks with internal safety locks.

5.10. The bathroom in the room must be equipped with a washbasin, toilet, bath or shower. If there is no bathroom in the room, accommodation facilities must have sanitary facilities for common use (at the rate of one toilet, one washbasin and one shower for no more than 10 people, separate for men and women).

5.11. Collective accommodation facilities for tourists should provide:

· a household self-service room, a place for washing and drying clothes with the necessary equipment and supplies;

· premises for providing food services (GOST R 50762) and/or kitchen for self-cooking;

· a room or part of a room for watching television programs and other cultural events;

· luggage storage;

· facilities for disabled people: inclined ramps of entrance doors for wheelchair access, elevators, specially equipped rooms and toilets, etc. (SNiP 2.08.02 and VSN 62, taking into account local conditions).

5.12. Service personnel providing services to accommodation facilities must have qualifications appropriate to the work performed.

The staff must create an atmosphere of hospitality, comfort, show friendliness and politeness.

6. REQUIREMENTS FOR SERVICES OF ACCOMMODATION FACILITIES

6.1. Tourists living in collective accommodation facilities should be provided with a minimum range of services:

· 24-hour reception;

· catering services (GOST R 50764) or conditions for self-cooking (clause 5.11);

· daily cleaning of the living room (including making the beds) and bathrooms (except for dormitories, labor and recreation camps, tourist shelters, parking lots, camping);

· change of bed linen - at least once a week, change of towels - at least once every three days;

· sending, receiving and delivering letters and telegrams;

· storage of valuables and luggage.

· medical assistance (calling an ambulance, using a first aid kit);

· tourist information.

6.2. Hotel services must comply with the requirements of GOST R 50645.6.3. Tourists living in individual accommodation facilities must be provided with the following services:

· cleaning the living room (including making the bed) for each tourist arrival;

· change of bed linen - at least once a week;

· change of towels - at least once every three days (or provision of a replacement set of bed linen and towels);

· use of an electric (gas) stove and refrigerator.

6.4. Depending on the type of accommodation facility, the range of services may be supplemented.

6.5. Specialized accommodation facilities, in addition to providing accommodation services, provide health and medical services, sanatorium and resort services, tourism, sports, etc. in accordance with their specialization.

7. SAFETY REQUIREMENTS

7.1. In tourist accommodation facilities of any kind, the safety of life and health of tourists and the safety of their property must be ensured.

7.2. Safety requirements for tourist services must comply with GOST R 50644.

7.3. Accommodation facilities must be located in favorable environmental conditions.

7.4. Accommodation facilities must comply with fire safety requirements (PPB 01) and have a fire safety certificate.

7.5. The building must have emergency exits, stairs, and clearly visible information signs to ensure free orientation in both normal and emergency situations (SNiP 2.08.02).

7.6. In accommodation facilities, action plans for staff and tourists in emergency situations (natural disasters, fires, etc.), including interaction with local authorities involved in rescue operations, must be posted in a visible place.

7.7. Accommodation facilities must be equipped with fire protection, warning systems and/or fire protection systems in accordance with PPB 01.

7.8. All sanitary, technological and other equipment, instruments, furniture and inventory must comply with the requirements of regulatory documents and be operated in compliance with their requirements.

7.9. Accommodation facilities must comply with sanitary, hygienic and anti-epidemiological rules and regulations in terms of:

· condition of the territory, public areas, building premises, beaches and various structures for tourists;

· processing (washing, ironing, storing, etc.) of linen.

7.10. When operating electrical and gas equipment, the requirements of PPB-01, GOST 12.1.004 and the operating rules established by the manufacturer in the regulatory documentation for specific equipment must be observed.

7.11. The permissible sound pressure level and sound level in the premises must comply with the requirements of GOST 12.1.036.

7.12. Organizations and individual entrepreneurs providing catering services, dry cleaning, hairdressing salons and others in accommodation facilities according to the List of works and services subject to mandatory certification must have certificates of conformity with the GOST R Certification System.

7.13. Drinking water must be epidemiologically safe, harmless in chemical composition and comply with GOST 2874. If there is no guarantee of good quality of drinking water, special water treatment plants must be equipped.

7.14. Preparations used for disinfection, disinfestation, deodorization, and detergents included in the list of goods subject to mandatory certification must have a certificate of conformity and be used in accordance with regulatory requirements.

7.15. Maintenance personnel of accommodation facilities must be prepared to act in emergency situations. The manager of the accommodation facility is responsible for the preparedness of the staff.

7.16. Operating personnel must undergo a medical examination in accordance with the requirements of sanitary and epidemiological services.

Appendix 24

GOST R 50690-2000 “Tourist services. General requirements" Introduced from 1st July 2001 (Extract)

Table 1

Tour Information for Consumers

Requirements	Contents of information
Information support of the tour	Availability of information about: · accommodation facilities and the range of services provided; living conditions (location of the accommodation facility, its category and level of comfort; food conditions; transfer conditions; tour program; excursion services; availability of an accompanying guide; additional services.
Memo	Necessary and reliable information about: · rules of entry into the country (place) of temporary stay; conditions of stay; · customs regulations; · customs of the local population, national and religious characteristics of the region, religious shrines, natural monuments, history, culture and other tourist attractions that are under special protection; · the state of the natural environment; · time zone and climatic conditions on the route; · dangers that a tourist may encounter when traveling; · health risk factors based on climatic and natural conditions; personal safety rules; travel features; · exchange rates and the procedure for their exchange; · car rental, traffic and parking rules; · other useful information

Table 2

Requirements for the office (premises) of a tour operator/travel agent providing tourism services

Requirements for an office (premises)	Characteristic
Appearance	Availability of a sign containing the following information: full brand name of the tour operator/travel agent; legal address, work schedule; convenient approaches to the office (premises)
Availability of a document for the right to use	Document confirming the right to use office premises
Microclimate (room)	Maintaining optimal temperature and humidity parameters
Decoration of premises for visitors and staff	Availability of equipped workplaces for personnel. Technical support for operational activities (communications, including fax, computer, copying and duplicating equipment, technical means for banking and cash transactions). Availability of equipment for storing funds and strict reporting forms. Advertising brochures, catalogs, etc. must be located in a place accessible to visitors and selected according to the tours. Availability of chairs (armchairs) for served visitors. Availability of seats for waiting visitors
Information for consumers (in a visible place)	A copy of the state registration certificate. A copy of the license for the right to carry out tourism activities. A copy of the certificate of conformity. A copy of the license to use the mark of conformity. General rules for the sale of tourism products. Forms of documents drawn up during the sale of a tourism product.

Appendix 25

FRANKFURT PRICE REDUCTION TABLE FOR TRAVEL

(with explanations)

Type of service		Service cost reduction rate, %	Notes
I. Accommodation	1. Failure to provide the booked facility (hotel) 2. Distance of the hotel from the beach 3. Deviation from the agreed type of accommodation in the booked hotel	10-25 5-15 5-10	Depending on the distance of the provided hotel from the booked one




	4. Deviations from the ordered number: 4.1. double room instead of single



	4.2. triple room instead of single 4.3. triple room instead of double 4.4. quadruple room instead of double

	20-25	The decisive factor is whether the person is from the same group or whether tourists from other groups are mixed in
	20-30
	5. Disadvantages when providing numbers:

	5.1. area too small	5-10

Continuation

Type of service	Notes when providing services		Notes
	5.2. lack of balcony 5.3. lack of sea view 5.4. lack of bath and toilet 5.5. lack of toilet 5.6. no shower	5-10 5-10 15-25	Depending on the time of year Upon confirmation Upon booking Upon booking
	5.7. no air conditioning	10-20	Upon confirmation depending on the time of year
	5.8. lack of radio/TV 5.9. very little furniture 5.10. damage (cracks, crevices, etc.) 5.11. insects 6. Non-functioning of equipment: 6. 1. toilet 6.2. bathroom/hot water 6.3. electricity/gas 6.4. water 6.5. air conditioner 6.6. elevator 7. Service: 7.1. complete absence 7.2. poor cleaning of the room and bathroom 7.3. violation of the schedule for changing bed linen and towels

		Upon confirmation

	5-15
	10-50
	10-50




	10-20

	10-20	Depending
		depending on the time of year
	5-10	Depending
		from floor


	10-20

	5-10
	8. Presence of noise and unpleasant
	smells:
	8.1. noise during the day	5-25
	8.2. noise at night	10-40
	8.3. unpleasant odors	5-15
	9. Lack of resort equipment specified in the catalog 1. Complete absence 2. Disadvantages: 2.1. single-color menu forms 2.2. food not hot enough 2.3. poor quality food 3. Service: 3.1. self-service (instead of waiter service)	20-40	Subject to confirmation
		type of trip
II. Nutrition



	20-30

	10-15

Continuation

Type of service	Notes when providing services	Service cost reduction rate, %	Notes
	3.2. long wait for food	5-15
	3.3. meals by shift
	3.4. dirty tables	5-10
	3.5. dirty dishes, cutlery	10-15
	4. Lack of air conditioning in the dining room	5-10	Upon confirmation
III. Other	1. No or dirty pool	10-20	Upon confirmation
	2. No indoor pool:		Upon confirmation
	2.1. if there is an outdoor pool		Usage depends
			depending on the time of year
	2.2. in the absence of an outdoor pool
	3. No sauna		Upon confirmation
	4. Lack of tennis	5-10	Same
	sites
	5.Lack of mini golf course	3-5	- " -
	6. Lack of sailing, surfing and scuba diving school	5-10	- " -

	7. Lack of opportunities for horse riding	5-10	Upon confirmation
	8. Lack of special services for child care and activities with them	5-10	Upon confirmation
	9. Prohibition of swimming in the sea	10-20	Same
	10. Dirty beach	10-20	-"-
	eleven . Lack of sun loungers and beach umbrellas	5-10	Upon confirmation

	12. Lack of a snack bar and a beach bar	0-5	Depending on availability
			replacements
	13. Lack of a nudist beach	10-20	Upon confirmation

	14. Lack of restaurant or
	supermarket:
	14.1. when eating at a hotel	0-5	Upon confirmation depending on other possibilities
	14.2. with self-feeding	10-20

Continuation

Type of service	Notes when providing services	Service cost reduction rate, %	Notes
	15. Lack of entertainment businesses (disco, nightclub, cinema, etc.)	5-15	Upon confirmation


	16. Lack of shops	0-5	Depending on the
			other possibilities

	17. Failure to provide excursions during cruises	20-30	Part of the price of each day of shore service (excursions)



	18. Absence of a leader
	group:
	18.1. only organization	0-5
	18.2. during route	10-20
	travel
	18.3. during study trips with scientific support	20-30	Upon confirmation

	19. Lost time due to necessary travel:

	19.1. inside the hotel accommodation	12 o'Clock in the noon
	19.2. to another hotel	1 day
IV. Transport	1 . Postponement of departure by more than 4 hours		Part of the price of one day for each hour

	2. Supply deficiencies:
	2.1. lower class	10-15
	2.2. significant deviation	5-10
	from standard
	3. Service:
	3.1. nutrition
	3.2. no radio in the cabin,
	video, etc.
	4. Replacement of transport		Part of the price attributable to the increase in travel time by a new mode of transport
	funds



	5. Failure to provide transport from the airport (train station) to the hotel		Expenses for transport that replaced the one already paid

Explanations for the table.

1. Minor damage will not be taken into account.

2. The percentage (in the specified range) does not depend on the personal qualities of individual tourists (age, gender, sensitivity to something or insensitivity to something). Exceptions may be:

a) special personal qualities or shortcomings of the tourist that were known to the tourist when purchasing the trip. Interest rates on individual table items may be increased in case of particularly significant damage (the highest percentage increase is 50%);

b) in case of deficiencies in group III, a reduction is not provided if the damage to the tourist was obvious in advance or cannot be proven.

3. The percentage rate is taken from the full price (i.e. includes the cost of transport):

a) if the damage occurs only at certain moments of the trip, then the price reduction is based on the price of the corresponding time. This provision also applies to the responsibilities of the tour operator if the defects are indicated incorrectly or the offer for replacement is not accepted;

b) in exceptional cases (minor deficiencies, the highest up to 10%), a reduction may not be granted from the price of (part of) the stay, if the deficiencies did not significantly change the course of all or part of the trip;

c) for combined trips (for example, route 4-vacation) in which at least one part can be purchased separately, the reduction, as a rule, is calculated from the price of that part of the trip that accounts for the shortcomings (except for points 3c and 5).

4. If there are deficiencies in several positions, the interest rates are summed up:

a) if the subject of the contract is accommodation and full board, then the entire percentage rate should not exceed the following percentages for lower groups:

group I - 50%;

group II - 50%;

group III - 30%;

group IV - 20%;

b) if the subject of the contract is accommodation and half board, then the interest for group I (exception item 1) increases by 1/4 (25%) and the interest for group II decreases by 1/4 (25%). In this case, all percentage rates in lower groups should not exceed the following percentages:

group I - 62.5%;

group II - 37.5%;

group III - 30%;

group IV - 20%;

c) if the subject of the contract is the provision of accommodation and breakfast, then the percentage rate for group I (exception item 1) increases by 2/3 (66.6%) and the percentage for group II decreases by 2/3 (66.6%). In this case, all interest rates within one group should not exceed the following percentages:

group I - 83.3%;

group II - 46.7%;

group III - 30%;

group IV - 20%;

d) if the subject of the contract is only the provision of accommodation (without meals), then the percentage norms for group I (exception position 1) are about 100%, in some cases the general percentage norms for group I can reach 100%. For group III, the general percentage rate remains 30%, for group IV - 20%.

5. If during the entire trip there were significant shortcomings and violations of obligations on the part of the tour operator, then the tourist may be paid higher than the percentage norm provided for in paragraphs 2 or 3, the costs of such a trip are considered unnecessary and are subject to partial or full refund, regardless of whether At what stages of the trip did the shortcomings appear:

a) termination of the contract is taken into account, as a rule, when the defects in the aggregate amount to at least 20%. At the same time, when terminating the contract in accordance with the established period, untimely liquidated deficiencies are taken into account; in case of immediate termination - filing an application for termination in connection with existing deficiencies;

b) claims for compensation for damage in the form of an amount providing additional leave are generally taken into account provided that the defects not eliminated in a timely manner amount to at least 50%.

Appendix 26

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TOURIST SERVICES - ACCOMMODATION FACILITIES - GENERAL REQUIREMENTS - GOST R 51185-98 (approved by Resolution of the State Standard of the Russian Federation dated 09-07-98 ... Relevant in 2018

6. REQUIREMENTS FOR SERVICES OF ACCOMMODATION FACILITIES

6.1. Tourists living in collective accommodation facilities should be provided with a minimum range of services:

24-hour reception;

Catering services in accordance with GOST R 50764 or conditions for self-cooking (5.11);

Daily cleaning of the living room (including making the beds) and bathrooms (except for dormitories, labor and recreation camps, tourist shelters, parking lots, camping);

Change of bed linen - at least once a week, change of towels - at least once every three days;

Sending, receiving and delivering letters and telegrams;

Storage of valuables and luggage;

Medical assistance: calling an ambulance, using a first aid kit;

Tourist information.

6.2. Hotel services must comply with the requirements of GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

6.3. Tourists living in individual accommodation facilities must be provided with the following services:

Cleaning the living room (including making the bed) for each tourist arrival;

Change of bed linen - at least once a week, change of towels - at least once every three days (or provision of a replacement set of bed linen and towels);

Use of an electric (gas) stove and refrigerator.

6.4. Depending on the type of accommodation facility, the range of services may be supplemented.

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on standardization and certification of hotel services

Tourist services andaccommodation facilities

Introduction

1. Tourist services. Accommodation facilities

2. General requirements and rules for the provision of hotel services

Conclusion

List of used literature

Introduction

Accommodation services are the activities of a service provider for the accommodation of tourists and the provision of hotel, specialized (medical, health, sanatorium, sports, tourist, etc.) services.

In addition to the requirements of GOST 6511185-98, additional requirements are imposed on accommodation facilities in accordance with the “Rules for the provision of hotel services in the Russian Federation (as amended on October 2, 1999)”, approved by Decree of the Government of the Russian Federation dated April 25, 1997 No. 490. They were developed in in accordance with the Law of the Russian Federation “On the Protection of Consumer Rights” and regulate relations in the field of providing hotel services.

They introduce the following basic concepts:

* “hotel” - a property complex (building, part of a building, equipment and other property) intended for the provision of services;

* “consumer” - a citizen who intends to order or orders and uses services exclusively for personal (household) needs;

* “contractor” is an organization, regardless of its form of ownership, as well as an individual entrepreneur who provides services to consumers under a paid contract.

The Contractor is obliged to bring to the attention of the consumer his company name (title), location (legal address) and operating hours. The contractor places the specified information on the sign.

The contractor - an individual entrepreneur must provide the consumer with information about his state registration and the name of the body that registered him.

The hotel must be equipped with engineering systems and equipment that provide:

* hot and cold water supply (round the clock); in areas with interruptions in water supply, it is necessary to have a container for a minimum supply of water for at least a day;

* sewerage;

* heating that maintains a temperature of at least 18.5°C in residential and public areas;

* ventilation (natural or forced), ensuring normal air circulation and excluding the penetration of foreign odors into rooms and public spaces;

* radio and television (connection to all rooms);

* telephone communication;

* lighting in the rooms: natural (at least one window), artificial, providing illumination with incandescent lamps - 100 lux, with fluorescent lamps - 200 lux; in the corridors there is round-the-clock natural or artificial lighting.

The Contractor is obliged to promptly provide the consumer with the necessary and reliable information about the services, ensuring the possibility of their correct choice.

The information is placed in the room intended for registration of residence, in a convenient place for viewing.

This information must be brought to the attention of consumers in Russian and additionally, at the discretion of the contractor, in the state languages of the constituent entities of the Russian Federation and the native languages of the peoples of the Russian Federation.

1. Tourist services. Accommodation facilities

Accommodation services - the activity of a service provider for the accommodation of tourists and the provision of hotel, specialized (medical and recreational, sanatorium, sports, tourist, etc.) services Terminology for quality management in the service sector (conditions and quality of service, as well as other parameters) according to GOST R 50646. .

Hotel accommodation constitutes the main part of tourist accommodation services. That is why GOST R 50645-94 “Tourist and excursion services. Classification of hotels", which was developed by the Technical Committee for Standardization TK199 "Tourist and Excursion Services", introduced by the Department of Standardization and Certification in the Service Sphere of the State Standard of Russia, approved by Resolution of the State Standard of Russia dated February 21, 1994 No. 33.

According to the definitions of this GOST, a hotel is an enterprise intended for temporary residence, and a motel is a hotel located near a highway. The main characteristic of hotel (motel) services is its category (star rating) - a classification grouping characterized by a certain set of requirements.

This standard establishes a classification of hotels (motels) of various organizational and legal forms with a capacity of at least 10 rooms, which does not apply to houses and premises rented out for accommodation.

Categories are indicated by the symbol “1 star”. The number of stars increases in accordance with the increase in the level of service quality. Hotels are classified into five categories; motels - four each. The highest category of hotel is designated “5 stars”, the lowest category is “1 star”, the highest category of motel is “4 stars”, the lowest category is “1 star”.

The list of classification requirements is compiled taking into account SNiP 2.08.02, SanPiN 42-123-5774.

Star certification is voluntary, in accordance with the Rules for Certification in the Russian Federation. The classification of hotels (motels) contains the minimum requirements for classification into a certain category.

The hotel must be located in favorable environmental conditions.

When staying in a hotel, the safety of life, health of guests and the safety of their property must be ensured.

The building must have emergency exits, stairs, and clearly visible information signs that provide free orientation for guests both in normal and emergency situations.

The hotel must be equipped with fire protection systems, warning systems and fire protection equipment provided for by the Fire Safety Rules for residential buildings and hotels.

The hotel must comply with sanitary and hygienic standards and rules established by sanitary and epidemiological supervision authorities in terms of cleanliness of premises, condition of plumbing equipment, waste disposal and effective protection from insects and rodents.

All electrical, gas, water supply and sewerage equipment must be installed and operated in accordance with the Rules for the technical operation of hotels and their equipment.

When designing new and reconstructing old hotels (motels), it is necessary to provide conditions for the reception and service of disabled people using wheelchairs, in accordance with the requirements of VSN 62.

In accordance with GOST R 511185-98, specialized accommodation facilities are: sanatoriums; dispensaries, labor and recreation camps; rest houses, tourist shelters, parking lots, etc.; tourist, sports centers, recreation centers; hunter's (fisherman's) houses; convention centers; public means of transport (trains, cruise ships, yachts); land and water transport converted into overnight accommodation; campsites (camping sites, caravans).

GOST allocates individual accommodation facilities: apartments; rooms in apartments; Houses; cottages for rent.

General requirements for tourist accommodation facilities must comply with this standard, sanitary norms and rules for the design, planning and development of structures, general requirements for hotels and motels are contained in GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

Public means of transport (trains, cruise ships, yachts), land and water transport converted into overnight accommodation must comply with the requirements established by the relevant industry (departmental) norms and rules.

Accommodation facilities must have convenient access roads with the necessary road signs and paved pedestrian paths. The adjacent territory should be landscaped, well lit in the evening, a hard-surfaced area for short-term parking of vehicles and the necessary reference and information signs.

Information about the provider of accommodation services, its operating mode, and the services provided must comply with the requirements of Art. 8 and 9 of the Law of the Russian Federation “On the Protection of Consumer Rights”.

Accommodation facilities must have:

* lighting in residential and public premises - natural and artificial, in corridors - natural or artificial around the clock;

* cold and hot water supply, sewerage, according to SNiP. In areas with interruptions in water supply, it is necessary to ensure a minimum supply of water for at least a day and its heating;

* heating that maintains the air temperature in residential premises at least 18.5°C;

* ventilation (natural or forced, ensuring air circulation and excluding the penetration of foreign odors into residential premises, according to SNiP);

* telephone communication;

* passenger elevator (if necessary) according to SNiP. The minimum living room area per person living in the buildings is:

* for year-round operation - at least 6.0 m2;

* for seasonal - summer operation - at least 4.5 m2. The living room should have:

* furniture - bed, bedside table, table, chair, wardrobe; equipment - bedside mat, mirror, etc. and bedding according to the number of residents;

* thick curtains or blinds to darken the room;

* radio broadcasting network (connection to all living rooms);

* ceiling (wall) and bedside lamps, electrical sockets with voltage indication;

* door locks with internal safety lock.

The bathroom in the room must be equipped with a washbasin, toilet, bath or shower. If there is no bathroom in the room, accommodation facilities must have sanitary facilities for common use (at the rate of one toilet, one washbasin and one shower for no more than 10 people, separate for men and women).

Collective accommodation facilities for tourists should provide:

* household self-service room, a place for washing and drying clothes with the necessary equipment and supplies;

* premises for providing food services in accordance with GOST and/or a kitchen for self-cooking;

* a room or part of a room for watching TV shows and other cultural events;

* luggage storage;

* devices for convenient access for disabled people: inclined ramps at the entrance doors for wheelchair access, elevators, specially equipped rooms and toilets, etc. according to SNiP, taking into account local conditions.

Attendants providing services to accommodation facilities must have qualifications appropriate to the work performed, create an atmosphere of hospitality, comfort, and show friendliness and politeness.

Tourists living in collective accommodation facilities should be provided with a minimum range of services:

* 24-hour reception;

* catering services in accordance with GOST or conditions for self-cooking;

* daily cleaning of the living room (including making the beds) and bathrooms (except for the hostel, labor and recreation camps, tourist shelters, parking lots, campsites);

* change of bed linen - at least once a week, change of towels - at least once every three days;

* sending, receiving and delivering letters and telegrams;

* storage of valuables and luggage;

* medical assistance (calling an ambulance, using a first aid kit);

* tourist information.

Tourists living in individual accommodation facilities should be provided with the following services:

* daily cleaning of the living room (including making the beds) for each tourist arrival;

* change of bed linen - at least once a week, change of towels - at least once every 3 days (or provision of a replacement set of bed linen and towels);

* use of electric (gas) stove and refrigerator.

Depending on the type of accommodation facility, the range of services may be supplemented.

Specialized tourist accommodation facilities, in addition to providing accommodation services, provide health and medical services, sanatorium and resort services, tourism, sports, etc., in accordance with their specialization.

GOST R 51185-94 establishes safety requirements for tourist accommodation facilities, explaining that they must ensure the safety of life and health of tourists, and the safety of their property. Safety requirements must comply with GOST R 50644.

Accommodation facilities must be located in favorable environmental conditions, meet fire safety requirements and have a fire safety certificate.

The building must have emergency exits, stairs, and clearly visible information signs to ensure free orientation, both in normal and emergency situations.

In accommodation facilities, action plans for staff and tourists in emergency situations (natural disasters, fires, etc.), including interaction with local authorities involved in rescue operations, must be posted in a visible place.

All sanitary, technological and other equipment, instruments, furniture and inventory must comply with the requirements of regulatory documents and be operated in compliance with the latter.

Accommodation facilities must comply with sanitary, hygienic and anti-epidemiological rules and regulations in terms of:

* condition of the territory, common areas, building premises, beaches and various structures for tourists;

* processing (washing, ironing, storage, etc.) of linen

When operating electrical and gas equipment, the requirements of GOST standards and operating rules established by the manufacturer in the regulatory documentation for specific equipment must be observed.

The permissible sound pressure level and sound level in the premises must comply with GOST requirements.

Organizations and individual entrepreneurs providing catering services, dry cleaning, hairdressing salons and others in accommodation facilities according to the List of works and services subject to mandatory certification must have certificates of compliance with the GOST R System.

Drinking water must be epidemiologically safe, harmless in chemical composition and comply with GOST. If there is no guarantee of good quality of drinking water, special installations for its treatment must be equipped.

Preparations used for disinfection, disinfestation, deodorization, and detergents included in the list of goods subject to mandatory certification must have a certificate of conformity and be used in accordance with regulatory references.

Maintenance personnel of accommodation facilities must be prepared to act in emergency situations. The manager of the accommodation facility is responsible for the preparedness of the staff.

Service personnel of accommodation facilities must undergo a medical examination in accordance with the requirements of sanitary and epidemiological services.

The state standard reminds us of the need to comply with environmental protection requirements. Accommodation facilities must function in accordance with the requirements for territory maintenance, technical condition and maintenance of premises, ventilation, water supply, sewerage in accordance with the requirements of standards, sanitary norms and rules.

Accommodation facilities must provide for a system of sanitary cleaning and cleaning of the territory, rational collection, quick removal, regular removal of solid and liquid household waste, and cleaning of the territory. Accommodation facilities must have an environmental passport or a conclusion from environmental services confirming the absence of harmful effects on the environment.

Compliance with these GOST requirements is verified during a certification audit.

2. General requirements and rules for the provision of hotel services

The Contractor is obliged to ensure the provision of benefits when providing services to those categories of citizens for whom such benefits are provided for by laws and other regulatory legal acts.

The Contractor has the right to enter into an agreement for the reservation of places in a hotel by drawing up a document signed by both parties, as well as by accepting an application for reservation through postal, telephone and other communications that make it possible to reliably establish that the application comes from the consumer.

If the consumer is late, in addition to the reservation fee, he is also charged for the actual downtime of the room (space in the room), but not more than one day. If you are late by more than a day, the reservation will be cancelled. If the consumer refuses to pay for the reservation, his/her accommodation at the hotel is made on a first-come, first-served basis.

The contractor - a commercial organization is obliged to conclude an agreement with the consumer for the provision of services, except in cases where it is not possible to provide services, including if the constituent documents of the contractor or a civil law agreement concluded with him provide for the obligation of the contractor to provide services to the relevant category of persons in a certain manner .

An agreement for the provision of services is concluded upon presentation by the consumer of a passport or military ID, identity card, or other document drawn up in the prescribed manner and confirming the identity of the consumer.

When registering a stay in a hotel, the contractor issues a receipt (coupon) or other document confirming the conclusion of an agreement for the provision of services, which must contain:

* name of the performer (for individual entrepreneurs - last name, first name, patronymic, information on state registration);

* last name, first name, patronymic of the consumer;

* information about the room provided (place in the room);

* price of the room (places in the room);

* other necessary data at the discretion of the performer.

The Contractor has the right to set a maximum period of stay in a hotel, the same for all consumers.

The Contractor must provide round-the-clock registration of consumers arriving at and departing from the hotel.

The Contractor does not have the right to provide additional services provided for a fee without the consent of the consumer. The consumer has the right to refuse to pay for services not provided for in the contract.

It is prohibited to condition the performance of some services on the mandatory provision of others.

The price of the room (place in the room), as well as the procedure and form of payment are established by the contractor. The contractor may also set a daily or hourly rate for accommodation. The Contractor determines the list of services that are included in the price of the room (place in the room).

Payment for hotel accommodation is charged in accordance with a single checkout time - from 12 noon of the current day, local time. When placing before check-out time (from 0 to 12 o'clock) no payment for accommodation is charged. In case of delay in the consumer's departure, a fee will be charged. Accommodation will be charged as follows:

* no more than 6 hours after checkout time - hourly payment;

* from 6 to 12 hours after checkout time - fee for half a day;

* from 12 to 24 hours after checkout time - payment for a full day (if there is no hourly payment).

When staying no more than a day (24 hours), the fee is charged per day, regardless of the check-out time.

The Contractor, taking into account local conditions, has the right to change the single checkout hour.

The quality of the services provided must comply with the terms of the contract, and in the absence or incompleteness of the terms of the contract, with the requirements usually imposed on these services. Regulatory legal acts provide for mandatory requirements for services; the quality of the services provided must meet these requirements.

The material and technical support of the hotel, the list and quality of services provided must meet the requirements of the category assigned to it - star rating.

The Contractor is obliged to provide the consumer without additional payment with the following types of services:

* call an ambulance;

* use of a first aid kit;

* delivery to the correspondence number upon receipt;

* wake up at a certain time;

* provision of boiling water, needles, threads, one set of dishes and cutlery.

The procedure for staying at the hotel is established by the contractor.

Performer in accordance with Art. 925 of the Civil Code of the Russian Federation is responsible for the safety of consumer belongings.

If the person who has the right to demand a forgotten item or his place of stay is unknown, the executor is obliged to report the find to the police or local government body.

In catering, communications and consumer services organizations located in a hotel, persons living in the hotel are served out of turn.

The consumer is obliged to comply with the rules of residence and fire safety rules established by the contractor.

The consumer has the right to refuse to fulfill the contract for the provision of services, as well as additional services, subject to payment to the contractor for the expenses actually incurred by him.

If deficiencies are discovered in the service provided, he has the right, at his own discretion, to demand: gratuitous elimination of the deficiencies; a corresponding reduction in the price for the service provided.

The consumer has the right to terminate the contract for the provision of services and demand full compensation for losses if the contractor does not eliminate these shortcomings within the prescribed period.

The consumer also has the right to terminate the contract if he discovers significant deficiencies in the service provided or other deviations from the terms of the contract.

The Contractor must eliminate the shortcomings of the service provided within an hour from the moment the consumer submits the corresponding demand.

Consumer demands for a reduction in the price of the service provided, as well as for compensation for losses caused by termination of the contract for the provision of services, must be satisfied within 10 days from the date of presentation of the corresponding demand.

For violation of the deadlines for the start of the provision of services under an agreement for the reservation of hotel rooms, the contractor pays the consumer a penalty (penalty) in the amount of 3% of the daily price of the reserved rooms for each day of delay.

Conclusion

Control over compliance with the Rules for the provision of hotel services is carried out by the State Antimonopoly Committee of the Russian Federation (its territorial bodies), other federal executive authorities (their territorial bodies) and sanitary and epidemiological supervision bodies within their competence.

The consumer has the right to demand full compensation for losses caused to him due to the lack of services provided. Losses are compensated within the time limits established to satisfy the relevant consumer requirements.

For violation of the deadlines for satisfying individual consumer requirements, the contractor pays the consumer for each hour (day, if the period is defined in days) of delay a penalty (penalty) in the amount of 3% of the daily price of the room (place in the room) or the price of an individual service, if it can be determined.

The Contractor, in accordance with the legislation of the Russian Federation, is responsible for damage caused to the life, health or property of the consumer due to deficiencies in the provision of services, and also compensates for moral damage caused to the consumer by violation of consumer rights.

In case of violation by the contractor of the above Rules, the protection of consumer rights provided for by the legislation of the Russian Federation is carried out in the manner established by the Law of the Russian Federation “On the Protection of Consumer Rights”.

The consumer, in accordance with the legislation of the Russian Federation, compensates for damage in the event of loss or damage to hotel property, and is also responsible for other violations.

List of used literature

1.GOST R50645-94 “Tourist and excursion services. Hotel classification".

2. GOST R 511185-98. Tourist services. Accommodation facilities. General requirements.

3. GOST 6511185-98.

4. Civil Code of the Russian Federation dated December 18, 2006 N 230-FZ (adopted by the State Duma of the Federal Assembly of the Russian Federation on November 24, 2006) // Reference and legal system Consultant Plus.

5. Law of the Russian Federation “On the Protection of Consumer Rights”.

6. Rules for the provision of hotel services in the Russian Federation, approved by Decree of the Government of the Russian Federation of April 25, 1997 No. 490 (as amended on October 2, 1999).

7. SNiP 2.08.02.

8. SanPiN 42-123-5774.

1 AREA OF USE

This standard applies to accommodation facilities intended for tourists (hereinafter referred to as accommodation facilities).

The standard establishes types of accommodation facilities, general requirements for accommodation facilities and services of accommodation facilities.

The provisions of this standard are applied by organizations and individual entrepreneurs providing accommodation services.

Based on this standard, regulatory documents can be developed that establish requirements for specific types of accommodation facilities.

Safety requirements are set out in and.

2 REGULATORY REFERENCES

3.2 Tourist- a citizen visiting the country (place) of temporary stay for health, educational, professional, business, sports, religious and other purposes (without engaging in paid activities) for a period from 24 hours to 6 months. consecutively or with at least one overnight stay [ ] .

3.3 Accommodation service provider- organization, individual entrepreneur, providing accommodation services.

3.4 Accommodation services- activities of the contractor in accommodating tourists and providing hotel, specialized (medical and health, sanitary, sports, tourist and other) services.

3.5 Terms for quality management in the service sector (conditions of service, quality of service, etc.) - according to GOST R 50646.

4 CLASSIFICATION OF TOURIST ACCOMMODATION FACILITIES

4.1 Accommodation facilities are divided into collective and individual.

4.1.1 Collective accommodation facilities include those listed in -.

Cold and hot water supply and sewerage according to SNiP 2.04.01, SNiP 3.05.04 and SNiP 3.05.01. In areas with interruptions in water supply, it is necessary to ensure a minimum supply of water for at least a day and heating of the water;

Heating that maintains the air temperature in residential premises at least 18.5 ° WITH;

Ventilation (natural or forced), ensuring air circulation and excluding the penetration of foreign odors into residential premises in accordance with SNiP 2.04.05;

Telephone communication;

Passenger elevator (if necessary) according to SNiP 2.08.02.

5.8 The minimum area of a living room is at least 9m2 according to SNiP 2.08.02.

Minimum living room area per resident in buildings:

year-round operation - at least 6.0 m2;

seasonal (summer) operation - at least 4.5 m2.

5.9 The living room should have:

Furniture (bed, bedside table, table, chair, wardrobe), equipment (bedside rug, mirror, etc.) and bedding according to the number of residents;

Thick curtains or blinds to darken the room;

Radio broadcasting network (connection to all living rooms);

Ceiling (wall) and bedside lamps, electrical sockets with voltage indication;

Door locks with internal safety lock.

5.10 The bathroom in the room must be equipped with a washbasin, toilet, bath or shower. If there is no bathroom in the room, accommodation facilities must have sanitary facilities for common use (at the rate of one toilet, one washbasin and one shower for no more than 10 people, separate for men and women).

Daily cleaning of the living room (including making the beds) and bathrooms (except for dormitories, labor and recreation camps, tourist shelters, parking lots, camping);

Change of bed linen - at least once a week, change of towels - at least once every three days;

Sending, receiving and delivering letters and telegrams;

Storage of valuables and luggage;

Medical assistance: calling an ambulance, using a first aid kit;

Tourist information.

6.2 Hotel services must comply with the requirements of GOST R 50645 and the Rules for the provision of hotel services in the Russian Federation.

6.3 Tourists living in individual accommodation facilities must be provided with the following services:

Cleaning the living room (including making the bed) for each tourist arrival;

Change of bed linen - at least once a week, change of towels - at least once every three days (or provision of a replacement set of bed linen and towels);

Use of electric (gas) stove and refrigerator.

6.4 Depending on the type of accommodation facility, the range of services may be supplemented.

6.5 Specialized accommodation facilities, in addition to providing accommodation services, provide health and medical services, sanatorium and resort services, tourism, sports, etc., in accordance with their specialization.

7 SAFETY REQUIREMENTS

7.1 In tourist accommodation facilities of any kind, the safety of life and health of tourists and the safety of their property must be ensured.

7.2 Safety requirements for tourist services must comply with GOST R 50644.

7.3 Tourist accommodation facilities must be located in favorable environmental conditions.

7.4 Accommodation facilities must comply with fire safety requirements according to PPB 01 and have a fire safety certificate*.

_______________

* After the introduction of fire safety certification.

7.5 The building must be provided with emergency exits, stairs, and clearly visible information signs to ensure free orientation in both normal and emergency situations (SNiP 2.08.02).

7.6 In accommodation facilities, action plans for staff and tourists in emergency situations (natural disasters, fires, etc.), including interaction with local authorities involved in rescue operations, must be posted in a visible place.

7.7 Accommodation facilities must be equipped with fire protection, warning systems and/or fire protection systems in accordance with PPB 01.

7.8 All sanitary, technological and other equipment, instruments, furniture and inventory must comply with the requirements of regulatory documents and be operated in compliance with their requirements.

7.9 Accommodation facilities must comply with sanitary, hygienic and anti-epidemiological rules and regulations in terms of:

Condition of the territory, public areas, building premises, beaches and various structures for tourists;

Processing (washing, ironing, storing, etc.) of linen.

7.10 When operating electrical and gas equipment, the requirements of PPB 01, GOST 12.1.004 and the operating rules established by the manufacturer in the regulatory documentation for specific equipment must be observed.

7.11 The permissible sound pressure level and sound level in the premises must comply with the requirements of GOST 12.1.036.

7.12 Organizations and individual entrepreneurs providing food services, dry cleaning, hairdressing salons and others in accommodation facilities according to the List of works and services subject to mandatory certification [ ] , must have certificates of conformity with the GOST R Certification System.

7.13 Drinking water must be epidemiologically safe, harmless in chemical composition and comply with GOST 2874. If there is no guarantee of good quality drinking water, special water treatment plants must be installed.

7.14 Preparations used for disinfection, disinfestation, deodorization, detergents included in the list of goods subject to mandatory certification [ ] , must have certificates of conformity and be used in accordance with regulatory requirements.

7.15 The maintenance staff of accommodation facilities must be prepared to act in emergency circumstances. The manager of the accommodation facility is responsible for the preparedness of the staff.

7.16 Operating personnel must undergo a medical examination in accordance with the requirements of the sanitary and epidemiological services.

8 ENVIRONMENTAL PROTECTION REQUIREMENTS

8.1 Accommodation facilities must function in accordance with environmental protection requirements (in terms of territory maintenance, technical condition and maintenance of premises, ventilation, water supply, sewerage in accordance with GOST 2874, SNiP 2.08.02, SNiP 2.07.01, SNiP 2.04.05, SNiP 23- 05, SNiP 2.04.01, SanPiN 42-128-4690, GOST 17.1.3.13, GOST 17.4.3.04.

8.2 Accommodation facilities must have a system for sanitary cleaning and cleaning of the territory (rational collection, quick removal, reliable neutralization, expedient disposal of household waste) in accordance with SanPiN 42-128-4690.

8.3 Organization of a rational system for collection, temporary storage, regular removal of solid and liquid household waste and cleaning of the territory must comply with the requirements of SanPiN 42-128-4690.

8.4 The operation of accommodation facilities and the provision of their services should not have any harmful effects on the environment.

8.5 Accommodation facilities must have an environmental passport or a conclusion from environmental services confirming the absence of harmful effects on the environment.

Appendix A

(informational)

BIBLIOGRAPHY

[ ] Federal Law “On the Fundamentals of Tourism Activities in the Russian Federation”. Adopted by the State Duma on October 4, 1996

[ ] Rules for the provision of hotel services in the Russian Federation. Approved by Decree of the Government of the Russian Federation on April 25, 1997 No. 490

[ ] Law of the Russian Federation “On the Protection of Consumer Rights”. Adopted by the State Duma on December 5, 1995

[ ] List of works and services subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 No. 1013

[ ] List of goods subject to mandatory certification. Approved by Decree of the Government of the Russian Federation on August 13, 1997 No. 1013

Key words: tourist services, accommodation facilities, general requirements, safety requirements

National standard of the Russian Federation GOST R 51185-2014

"TOURIST SERVICES. ACCOMMODATION FACILITIES. GENERAL REQUIREMENTS"

(approved by order of the Federal Agency for Technical Regulation and Metrology dated November 11, 2014 N 1542-st)

Tourist services. Means of accommodation. General requirements

Instead of GOST R 51185-2008

Preface

1 Developed by the Open Joint Stock Company "All-Russian Scientific Research Institute for Certification" (JSC "VNIIS") with the participation of the Department of Tourism and Regional Policy of the Ministry of Culture of the Russian Federation

2 Introduced by the Technical Committee for Standardization TC 199 "Tourist services and accommodation services"

3 Approved and put into effect by order of the Federal Agency for Technical Regulation and Metrology dated November 11, 2014 N 1542-st

4 Instead of GOST R 51185-2008

1 area of use

This standard establishes general requirements for accommodation facilities and the services provided in them.

The provisions of this standard apply to various types of accommodation facilities intended for temporary residence of tourists (hereinafter referred to as accommodation facilities) and the services provided in them.

This standard is intended for use by legal entities, individual entrepreneurs and individuals providing accommodation services.

Note - Individuals provide accommodation services in accordance with current legislation.

On the basis of this standard, regulatory documents can be developed that establish requirements for various accommodation facilities, and standards for organizations that provide accommodation services.

2 Normative references

This standard uses normative references to the following standards:

GOST R 50644-2009 Tourist services. Requirements for ensuring the safety of tourists

GOST R 53423-2009 (ISO 18513:2003) Tourist services. Hotels and other tourist accommodation facilities. Terms and Definitions

GOST R 53997-2010 Tourist services. Information for consumers. General requirements

GOST R 54599-2011 Services of accommodation facilities. General requirements for the services of sanatoriums, boarding houses, recreation centers

GOST R 54603-2011 Services of accommodation facilities. General requirements for service personnel

GOST R 54606-2011 Services of small accommodation facilities. General requirements

GOST R 55319-2012 Services of accommodation facilities. General requirements for specialized accommodation facilities

GOST R 55699-2013 Accessible accommodation facilities for tourists with disabilities. General requirements

GOST R 55817-2013 Services of accommodation facilities. General requirements for individual accommodation facilities

GOST R 56184-2014 Services of accommodation facilities. General requirements for hostels

GOST 30494-2011 Residential and public buildings. Indoor microclimate parameters

Note - When using this standard, it is advisable to check the validity of the reference standards in the public information system - on the official website of the Federal Agency for Technical Regulation and Metrology on the Internet or using the annual information index "National Standards", which was published as of January 1 of the current year, and on issues of the monthly information index "National Standards" for the current year. If an undated reference standard is replaced, it is recommended that the current version of that standard be used, taking into account any changes made to that version. If a dated reference standard is replaced, it is recommended to use the version of that standard with the year of approval (adoption) indicated above. If, after the approval of this standard, a change is made to the referenced standard to which a dated reference is made that affects the provision referred to, it is recommended that that provision be applied without regard to that change. If the reference standard is canceled without replacement, then the provision in which a reference to it is given is recommended to be applied in the part that does not affect this reference.

3 Terms and definitions

This standard uses terms according to GOST R 53423, GOST R 54599, GOST R 54606, GOST R 55319, as well as the following terms with corresponding definitions:

3.1 accommodation facility: A tourism industry facility, including a building/buildings/part of a building/structure/structure in which one or more equipped living rooms/premises are located, intended for the accommodation and temporary residence of tourists.

3.2 accommodation: Providing tourists with conditions/conveniences for rest, sleep and hygiene.

3.3 temporary residence: Accommodation of tourists for a period of less than six months.

3.4 provider of accommodation services: Organization/legal entity, individual entrepreneur or individual providing accommodation services on its own or leased material base.

Note - Individuals provide services of individual accommodation facilities in accordance with the current legislation of the Russian Federation.

3.5 consumer of accommodation services: Tourist, guest, client, resident, lodger, visitor and other consumers of services who intend to receive or use the services of accommodation facilities.

3.6 collective accommodation facilities: Accommodation facilities (buildings, part of a building, premises) used to provide accommodation services by legal entities or individual entrepreneurs.

3.7 individual accommodation facilities: Accommodation facilities (buildings, part of a building, premises) used by individuals who are not individual entrepreneurs for temporary residence and provision of accommodation services.

3.8 small accommodation facilities: Accommodation facilities with a capacity of no more than 50 rooms.

3.9 specialized accommodation facilities: Objects of the tourism industry, which are accommodation facilities that provide accommodation services and additional services in accordance with the purpose, specialization, work profile and/or area of activity, namely tourism, health, sports, physical education and health, educational and others.

3.10 hotel (hotel): A tourism industry facility, which is a collective accommodation facility with a certain number of rooms, having a single management, providing a certain set of services and grouped into categories depending on the equipment of the rooms and other premises and the level of service.

Note - In a hotel, the minimum set of services is making the beds, cleaning the room and bathroom, providing breakfast or conditions for cooking.

3.11 dormitory: Collective accommodation facility, specially built or converted, intended for temporary residence of certain categories of the population, for example students, students, workers, employees and military personnel, during the period of their work, service or training.

3.12 room capacity: The total number of rooms (living rooms) in the accommodation facility.

3.13 room in an accommodation facility: One or more living rooms/premises with furniture, equipment and supplies necessary for temporary residence.

3.14 category of accommodation facilities: The category assigned to the accommodation facility in accordance with the current classification procedure for hotels and other accommodation facilities (no stars, one, two, three, four, five stars) or another category (symbols, numbers, letters, etc.). p.), assigned to the accommodation facility in accordance with the requirements of the Voluntary Certification System.

4 Types of accommodation facilities

4.1 There are different types of accommodation facilities. Types of accommodation facilities are shown in Table 1.

Table 1 - Various types of accommodation facilities

Types of accommodation facilities
Collective accommodation facilities	Hotels and similar accommodation facilities	Hotels (hotels), aparthotels, suite hotels, garni hotels, park hotels, boutique hotels, motels
	Specialized placements	Sanatorium-resort accommodation facilities: sanatoriums, boarding houses, health resorts, mud baths with accommodation, balneological clinics with accommodation, spa hotels, etc. Specialized accommodation facilities for recreation and leisure activities: residential estates, houses/bases/recreation centers, health camps, recreation centers, recreation villages, sports camps/bases, labor and recreation camps, hunter’s (fisherman’s) houses, etc. Accommodation facilities for recreation, health improvement and leisure activities for children and youth: Children's sanatorium and health organizations - sanatoriums, boarding houses with treatment, dispensaries, sanatorium and health centers/camps for children; Children's recreation and health centers/camps/recreation centers, recreational centers for children and adolescents; Specialized or specialized camps/centers: tourist, health, sports, local history, language, computer dance, educational, environmental, sports and recreational, educational, etc.); Tourist (centers for children's and youth tourism, local history and excursions, stations for young tourists, children's tourist centers, camps, etc.); Summer school camps, day camps (in schools, gymnasiums, colleges and other educational organizations) Tourist specialized accommodation facilities: tourist centers, tourist shelters, tourist villages (recreation villages), mountain shelters, parking lots, campsites, etc. Transport specialized accommodation facilities: public passenger transport (railway trains and wagons, motor ships, ships, ferries), land and water transport converted into overnight accommodation facilities, cruise river and sea vessels, yachts, boats, floating hotels/hotels, pleasure ships, flotels, aquatels/boatels, rotels, etc.), flytels, motorhomes and camper vans, etc. Congress hotels: congress centers with accommodation, congress and hotel complexes, business hotels, non-specialized congress real estate with accommodation, etc.
	Other collective accommodation facilities	Capsule hotels, timeshare apartments, condominium concept hotels, ice hotels, hotels for women, hotels for nudists; Hostels; dormitories, furnished rooms, serviced apartments; Individual residential buildings, incl. club houses, villas/mansions, cottages, country houses, guest houses, rural guest houses, rural huts, huts, yurts, chalets, bungalows; apartment buildings, rooms in residential buildings and other accommodation facilities
Individual accommodation facilities		Residential buildings, including: club houses, villas/mansions, cottages, apartment buildings, country houses, rooms in residential buildings, apartments in multi-apartment residential buildings, privately owned furnished rooms, apartments and serviced apartments, incl. .h. timeshare apartments, guest houses, rural guest houses, rural huts, huts, yurts, chalets, bungalows
Note - Accommodation facilities of certain types, for example, furnished rooms, hostels, guest houses, campervans, motorhomes and others, can be classified as both collective and individual accommodation facilities, depending on who is the subject of the activity of providing the services of the facilities placement.

4.2 Accommodation facilities are divided into types and categories according to the following criteria:

By purpose;

By location/location;

By operating time;

According to the level of technical equipment;

According to the state of the material base and number of rooms;

By capacity;

By the level of service and quality of services provided;

By population of residents;

For other parameters that are important for the provision of accommodation services and/or informing consumers of accommodation services.

In accordance with the Procedure for Classification of Accommodation Facilities, categories are designated by the “star” symbol (a sign of category compliance). Accommodation facilities can be assigned categories - mini-hotel, no stars, one, two, three, four, five stars.

Note - In systems of voluntary certification of accommodation facilities, in order to avoid violation of the law, it is recommended to use other signs of category compliance to indicate the category of accommodation facilities, for example, letters of the Russian or Latin alphabet, Arabic or Roman numerals, other symbols (Christmas trees, cranes, leaves, etc.).

4.3 Based on location/location, accommodation facilities are divided into urban, suburban, rural, mountain, forest, river, etc.

4.4 According to the operating time, accommodation facilities are divided into:

For year-round action;

Seasonal action;

Day off;

24-hour, daytime or time-limited stay/action.

4.5 Depending on the number of rooms, accommodation facilities are divided into:

For larger ones (over 200 rooms);

Medium (from 51 to 200 rooms);

Small (from 16 to 50 rooms);

Mini - (from five to 15 numbers).

4.6 According to the number of residents and specialization, accommodation facilities are divided into:

For tourism, sports, physical education and recreation, children's, youth, student, family, for the elderly, for tourists with disabilities, for children in difficult life situations, for business travelers, etc.

4.7 Based on the type of buildings (premises) used, accommodation facilities are divided into those located:

In separate buildings (except for individual residential buildings);

In individual residential buildings;

In apartments of multi-apartment residential buildings;

In other buildings, parts of buildings and premises.

Note - The location of accommodation facilities in residential buildings is regulated by the legislation of the Russian Federation.

4.8 According to the method and form of organizing work/activity, accommodation facilities are divided into:

To independent;

Networks (hotel chains, associations) and others.

5 General requirements for accommodation facilities

5.1 Accommodation facilities must comply with the requirements of regulatory legal acts of the Russian Federation, regulatory documents of federal executive authorities, , , , .

5.2 In accommodation facilities located on the territory of cultural and historical sites, in buildings that are historical and cultural monuments, it is necessary to comply with the legislation of the Russian Federation for historical and cultural monuments.

5.3 In accommodation facilities located in protected natural areas (medical and recreational areas and resorts, natural parks, reserves, natural monuments, botanical gardens, etc.), it is necessary to comply with the relevant legislation of the Russian Federation.

5.4 Accommodation facilities must comply with the requirements established by relevant industry standards and applicable regulations.

5.5 When designing, constructing new and reconstructing previously commissioned accommodation buildings, it is necessary to provide conditions for accommodation and services for tourists with disabilities in accordance with the requirements of the current legislation of the Russian Federation and GOST R 55699.

5.6 Accommodation facilities that are categorized in accordance with the current classification procedure for tourism industry facilities, including hotels and other accommodation facilities, must comply with established requirements.

Note - Accommodation facilities that have confirmed their category in voluntary certification systems must meet the requirements established by these Systems.

5.7 Accommodation facilities must comply with the legislation of the Russian Federation in the field of protecting the health of citizens from the effects of environmental tobacco smoke and the consequences of tobacco consumption. For smoking tourists, specially equipped smoking areas may be provided.

5.8 Requirements for information support in accommodation facilities

5.8.1 Information about the provider of accommodation services, operating hours and services provided must comply with the established requirements of GOST R 53997 and be communicated to consumers of services in accessible and visual ways.

5.8.2 Information for tourists is provided in appropriate artistic form in Russian, and, if necessary, in foreign languages.

5.8.3 Information for consumers of services must contain the following information:

Company name (name) of the service provider (legal entity or individual entrepreneur) and the parent organization;

Rules for the provision of hotel services in the Russian Federation;

The procedure (rules) for living in a specific accommodation facility;

Information about the classification of the accommodation facility (copy of the category certificate, if available);

Information on licensing of certain types of activities (copies of licenses for medical activities, for the sale (sale) of alcoholic beverages, medicines, etc.), on voluntary certification of services provided (copies of certificates of conformity for tourist accommodation services, catering, physical education services and sports, tourism services, etc.);

List of services provided, included in the cost of accommodation or the cost of the tour;

List of additional paid services, their cost and payment procedure;

List of accommodation facility services and their operating modes;

List of documents required for registration of residence;

The procedure for settlements with consumers of services and other useful information.

5.8.4 Accommodation premises for consumers must be provided with visual information and navigation tools.

6 Requirements for hotels and similar accommodation facilities

6.1 Hotels and similar accommodation facilities (hereinafter referred to as hotels) and the services provided in them must comply with the requirements given in Appendices A, B and C.

6.2 Hotel services must be provided in accordance with the Rules for the provision of hotel services in the Russian Federation.

6.3 Hotels can be located in separate buildings or occupy part of a building with a separate entrance for consumers/tourists.

6.4 Hotels included in international, Russian, regional associations, networks, chains must additionally comply with the requirements of the standards adopted by these organizations, which do not contradict the legislation of the Russian Federation.

6.5 Requirements for the surrounding area

6.5.1 The area adjacent to hotels must be landscaped and illuminated at night.

6.5.2 Hotel buildings must have convenient access roads for cars and/or buses with the necessary road signs, a hard-surfaced area for short-term parking of vehicles and the necessary reference and information signs.

6.5.3 Approaches and driveways to hotels must have a hard surface. It is recommended to install paved pedestrian paths in the surrounding area. When constructing hard surfaces, platforms and pedestrian paths in the adjacent territory, drains for melt and rain water must be provided

6.5.4 The entrance to the accommodation facility must be provided with free access for special vehicles: ambulance, Russian Emergency Situations Service.

Sites with waste bins located in the adjacent territory must be provided with free access to special vehicles for waste removal.

6.5.5 The adjacent territory must comply with current building codes and sanitary and hygienic requirements.

6.5.6 Cleaning of the surrounding area should be carried out regularly and include watering the area and plants in the warm and hot seasons and anti-icing measures in winter (removing ice, sprinkling with sand or de-icing reagents, removing snow and icicles, etc.)

6.5.7 Hotels occupying part of the building use existing roads, entrances, sidewalks, as well as local facilities (parking lots, playgrounds, sports facilities), in agreement with the municipality, management company or owners of the building and land plot.

6.6 Requirements for buildings, technical equipment and equipment of hotels and similar accommodation facilities are given in Appendix A.

6.6.1 Architectural, planning, construction elements and design solutions of hotels must comply with the requirements established by the legislation of the Russian Federation and regulatory documents. The layout of buildings and all premises of accommodation facilities must comply with aesthetic, technical, sanitary and hygienic, environmental standards and requirements.

6.6.2 It is not permitted to use the ground floors and basements of accommodation facilities for tourists.

Note - In the basement and basement floors of accommodation facilities, the arrangement of non-residential premises is allowed in accordance with.

6.6.3 Common areas must be equipped with furniture, inventory and other equipment corresponding to the functional purpose of the premises.

6.6.4 If there is no full bathroom in each room of the accommodation facility, public bathrooms on the floors (showers, washrooms, toilets), separate for men and women, are equipped.

6.6.5 Large and medium-sized accommodation facilities must be equipped with rooms for staff, rooms for storing and processing cleaning equipment, preparing disinfectant solutions, storing clean and dirty linen, etc.

6.6.6 Sanitary facilities (showers, toilets, hygiene rooms, etc.) for staff of accommodation facilities must be located in a separate area, isolated from the tourists living there.

6.6.7 Hotels must provide catering establishments of various types (restaurant, cafe, bar, snack bar, buffet, etc.)

In the absence of food establishments, kitchens, dining rooms, rooms for receiving and preparing food using self-service methods must be equipped, which are recommended to be equipped with the necessary equipment for preparing dishes, tableware and teaware, cutlery, containers for storing food and detergents.

6.6.8 If there is no TV in each room in the accommodation facility, it is necessary to equip a room/part of the room for watching TV shows, relaxing and organizing leisure time.

6.6.9 When designing and constructing new accommodation facilities in multi-storey buildings above five floors, it is necessary to provide passenger elevators with round-the-clock operation.

6.6.10 Water supply, heating, drainage, ventilation and air conditioning systems must ensure water quality, lighting and microclimate parameters in residential rooms and public premises in accordance with GOST 30494 and the requirements of sanitary standards and regulations.

Lighting in residential and public premises and bathrooms must be sufficient for comfortable living, including:

In residential, public premises and corridors, lighting should be sufficient for free and correct orientation during the movement of residents and staff;

The rooms must have basic (ceiling, wall and/or floor lighting) and additional lighting (bedside lamps, table lamps, floor lamps, etc.), providing the ability to read in the dark.

6.6.11 Materials used for interior decoration, floor coverings, and upholstered furniture made of synthetic materials should not be sources of emission of harmful substances and create unfavorable living conditions for tourists.

Coverings and surfaces of walls, partitions, equipment and furniture installed in rooms and public spaces must be non-hazardous (without sharp corners and edges). Surfaces must be smooth, easy to clean, allow for wet cleaning and be resistant to detergents and disinfectants.

Floors in all rooms must be smooth, without cracks or defects, and have baseboards that fit tightly to the walls and floor.

6.6.12 It is recommended to line the walls and floors of bathrooms, bathtubs and shower rooms, hygiene rooms and other sanitary facilities with moisture-resistant materials that are resistant to disinfectants.

6.6.13 It is recommended to equip light openings in living rooms/rooms and public spaces with sun-protection devices (blinds, curtains, drapes, etc.).

6.7 Requirements for hotel rooms and similar accommodation facilities

6.7.1 Requirements for hotel rooms and similar accommodation facilities are given in Appendix B.

6.7.2 Requirements for hotel rooms and similar accommodation facilities with a category are given in.

7 Requirements for other accommodation facilities

7.1 Specialized accommodation facilities must comply with the requirements of GOST R 55319.

7.2 Sanatoriums, boarding houses, and recreation centers must comply with the requirements of GOST R 54599.

7.3 Specialized accommodation facilities for children and youth must comply with the requirements of the current legislation of the Russian Federation and regulatory documents.

7.4 Small accommodation facilities must comply with the requirements of GOST R 54606.

7.5 Hostels must comply with the requirements of GOST R 56184.

7.6 Individual accommodation facilities must comply with the requirements of GOST R 55817.

7.7 Rural guest houses, huts, huts, etc. must comply with the requirements of the current legislation of the Russian Federation and regulatory documents.

7.8 Business hotels (congress hotels) must comply with the requirements of the current legislation of the Russian Federation and regulatory documents.

7.9 Estates must comply with the requirements of the current legislation of the Russian Federation and regulatory documents.

8 Requirements for services provided in various types of accommodation facilities

8.1 Services provided in hotels and similar accommodation facilities must comply with the requirements specified in Appendix B.

Note - General requirements for hostel services are in accordance with GOST R 56184, for furnished room services in accordance with GOST R 54606.

8.2 Services provided in other accommodation facilities must comply with the requirements of regulatory documents for specific types of accommodation facilities (see section 7).

8.3 The list of additional services provided is established by the provider of accommodation services (owner, administration) independently, depending on the specialization of the activity, location of the accommodation facility, climatic conditions, number of residents, tourist requests, etc.

9 Safety requirements

9.1 Accommodation facilities must provide safe conditions for the life and health of resident tourists, the safety of their property and comply with the rules and requirements established by regulatory legal acts of the Russian Federation and regulatory documents of federal executive authorities, regional legislative acts regarding security, and GOST R 50644.

9.2 All sanitary, technological and other equipment, instruments, furniture and inventory must comply with and operate in compliance with the requirements of regulatory and technical documents.

9.3 Accommodation facilities must comply with sanitary, hygienic, anti-epidemiological rules and regulations, including:

Cleaning rooms/living rooms and public areas;

Cleaning and processing of bathrooms, rooms for self-cooking;

Linen processing (washing, ironing, storage);

Waste removal and protection from insects and rodents;

Lighting and microclimate in rooms/living rooms and public spaces.

9.4 Drinking water must be epidemiologically safe and harmless in chemical composition. If there is no guarantee of the quality of drinking water, equipment for additional water purification must be installed in accommodation facilities, and the availability of coolers or bottled drinking water must be ensured.

9.5 The noise level on the territory and in residential premises should not exceed the standards established by the legislation of the Russian Federation.

9.6 Preparations used for disinfection, disinfestation, deodorization, and detergents must be safe for the health of tourists, have documents confirming their safety, and be accompanied by shipping documentation that ensures their traceability.

9.7 Accommodation facilities must comply with fire safety requirements.

9.7.1 The building must have emergency routes and exits, stairs, and clearly visible information signs to ensure easy orientation in both normal and emergency situations.

9.7.2 Accommodation facilities must be equipped with fire protection systems, warning systems and fire protection equipment.

9.7.3 In accommodation facilities, evacuation plans during a fire, instructions on the actions of staff and tourists in emergency situations (natural disasters, fires, etc.), including interaction with the Russian Ministry of Emergency Situations, must be placed in a place accessible for viewing.

10 Environmental requirements

10.2 Accommodation facilities must operate in accordance with the provisions of environmental legislation.

The following is not allowed in accommodation facilities:

Use of equipment that does not meet environmental safety requirements;

Discharge of contaminated industrial and domestic wastewater into open water bodies without appropriate preliminary treatment;

Discharge of wastewater directly into the adjacent territory and water area;

Emission of harmful substances into the atmosphere exceeding the levels established for populated areas by sanitary standards.

11 Personnel requirements

11.1 The staff of accommodation facilities must have education or professional training and work experience in accordance with the position held and the requirements of GOST R 54603.

11.2 The staff of accommodation facilities that have a category must meet the established requirements.

11.3 The staff, depending on the specialization of the accommodation facilities, must have additional skills and abilities.

11.4 The staff of accommodation facilities must be prepared to act in emergency situations and provide first aid to tourists and residents if necessary.

11.5 Personnel are required to follow job descriptions and carry out work in accordance with standards containing functional responsibilities and established rules for working in accommodation facilities.

Appendix A
(required)

Requirements

to hotel buildings and similar accommodation facilities, their technical equipment and equipment

Table A.1 - Requirements for hotel buildings and similar accommodation facilities, their technical equipment and equipment

Requirements	Aparthotels, suite hotels	Hotels/hotels, park hotels, hotels-garni	Resort accommodation	Boutique hotels
Building requirements

illuminated or glowing

Guest entrance
separate from the service entrance
air-thermal curtain or vestibule (depending on the climate zone)
presence of a ramp Availability of an accessible environment in accordance with GOST R 54699(1)
Availability of parking(2)
Availability of parking for disabled people (or designated parking spaces in a public parking lot)
Requirements for technical equipment and equipment
Emergency lighting and power supply
stationary generator or batteries and lights
Natural and artificial lighting in residential and public spaces
Natural and/or artificial lighting in corridors and staircases around the clock
Water supply (24 hours a day)
cold
Installation for water treatment to ensure its suitability for drinking or availability of bottled drinking water in the room (free of charge)(3)
Sewerage (water disposal) or local treatment facilities (if there is no possibility of connecting to centralized networks)
Heating that ensures the air temperature in residential and public premises is not lower than 18.5°C (for year-round and seasonal winter premises)
Ventilation (natural or forced) or air conditioning, ensuring normal air circulation and preventing the penetration of foreign odors into living rooms and public spaces
Domestic radio broadcasting
A television
Telephone connection from the room:
Internal; City, intercity, international; Service call button
Public telephones in the lobby/reception service
Security alarm: Electronic locks or video cameras in corridors; Security service and/or panic button
Sound insulation providing a sound pressure level of less than 35 dB
Requirements for public sanitary facilities
Toilets near public premises (reception services, conference rooms, fitness and spa centers, etc.)
Toilet equipment: toilet cubicles, washbasin with mirror, electrical outlet, toilet paper, soap or liquid soap dispenser, terry or paper towels (or electric towel), coat hooks, waste basket
Requirements for public premises
Reception service with seating and waiting area
Decorative landscaping, artistic compositions
Safe or individual safe deposit boxes for storing residents’ valuables
Requirements for premises for the provision of additional services
Catering establishment (restaurant, cafe, bar, snack bar, buffet)
A room/part of a room for self-cooking with conditions for self-service (in the absence of a catering establishment)
A room/part of a room or area for watching TV shows (if there is no TV in the living rooms)
Household services room (washing, ironing)
Children's play room(5)
Room or place to store luggage
(1) For newly built and reconstructed accommodation facilities. (2) For motels, the number of beds is at least 50% of the number of rooms. (3) In areas where the quality of drinking water is not guaranteed. (4) A room/part of a room for self-cooking in the rooms of the accommodation facility. (5) For hotels, boarding houses and accommodation facilities intended for parents with children.

Appendix B
(required)

Requirements

to hotel rooms and similar accommodation facilities

Table B.1 - Requirements for hotel rooms and similar accommodation facilities

Requirements	Aparthotels, suite hotels	Hotels/hotels, park hotels, garni hotels	Resort hotels, clubs with accommodation	Boutique hotels
Availability of single and double rooms: At least 100%
Availability of superior rooms at least 100% of rooms(1)
Availability of multi-room rooms or rooms that can be connected
Room size (not taking into account the area of the bathroom, loggia, balcony, terrace): one-room single Not less than 9 m2
Not less than 25 m 2 (2) one-room double
At least 12 m2 Not less than 25 m 2 (2)
Rooms intended to accommodate a larger number of residents must have an area per each resident of at least:
6 m2 for year-round accommodation facilities;
4.5 m2 - for seasonal accommodation facilities
Room ceiling height: Not less than 2.5 m2
The area of the bathroom in the room is at least 1.5 m2
Technical equipment of the rooms
Doors and locks with internal safety or latch
Sound insulation that meets residential requirements
Heating ensuring maintenance of the air temperature in the room at least 18.5°C (for year-round and seasonal winter rooms)
Lighting
Natural
Artificial (from ceiling/wall/floor lamp)
Bedside lamp
Lamp above the washbasin
Desk lamp
Light switch at the entrance to the room
TV in the room
Refrigerator/mini-fridge/minibar in room
Shared refrigerator (on the floor or in the room for self-catering)
Electrical sockets with voltage indication
Equipment with furniture and equipment
Kitchen equipment(3)
Bed (minimum dimensions) - single 80x190(4)
Single 90x200(5)
Double 160x190(6)
Double 160x200(7)
Double 200x200(8)
Children's bed (at the request of the resident)
Bedside table/table for each resident
Thick curtains (curtains, blinds) on windows to darken the room
Set of bedding and linen according to the number of guests:
Mattress with mattress pad, pillow, blanket, bedspread, sheet, duvet cover, pillowcase;
Extra pillow;
Extra blanket
Bed linen made of natural fabrics (linen, cotton, silk)
Bedside rug (or rugs, carpeting) for each bed
Wardrobe (built-in wardrobe) with shelves, hangers (5 pieces per resident) (9)
Hanger for outerwear and hats
At least one chair for each resident
Table/dressing table or coffee table
Full-length or large mirror in the hallway and/or room
Paper Waste Bin
Decanter, glasses
Set of dishes in rooms of the highest category
Brushes: clothes, shoes
Bottle opener
Telephone set (if there is a telephone connection from the room)
Information materials in the room
phonebook
list of services provided

Fire safety instructions, evacuation plan during a fire
Instructions for residents on actions in case of fire and in extreme situations typical for a given area (landslides in the mountains, earthquakes, etc.)
Inventory and sanitary and hygienic equipment for the room
In rooms with full bathroom
washbasin, toilet, bathtub or shower

above the washbasin
large size or mirror wall
Toiletries shelf
Toilet table
Mat (terry) for feet for each resident
Hair dryer
Towel holder, clothes hooks
Towels, incl. bath for each resident
at least two
at least three
Bathrobe (at the request of the resident)
Bath cap (for each resident)
Toiletries for each resident (replacement as used): shampoo, gel, toilet soap
toilet soap (replace as used) or liquid soap dispenser
Toilet paper:
with reserve roll
Toilet paper holder
Toilet cover
Toilet brush (in case)
Trash can
Bags for hygiene items
Packages for laundry, dry cleaning (if there is a laundry, dry cleaning or an agreement with a laundry/dry cleaning)
If there is no full bathroom in the room
Bathroom or shower for common use at the rate of one per 20 people living in rooms without a bath or shower (except for small accommodation facilities)
Bathroom or shower for common use at the rate of one per 10 people living in rooms without a bath or shower (for small accommodation facilities up to 50 rooms)
Bathroom/shower equipment: bathtubs, shower cabins, toilet cabin, washbasin with mirror and shelf for toiletries, coat hooks, waste basket
Public toilet at the rate of one cubicle per 10 people living in rooms without a toilet (at least two on each floor)
Toilet equipment: toilet cubicles, washbasin with mirror, electrical socket, toilet paper, soap, fabric or paper towels (or electric towel), coat hooks, waste basket
(1) In aparthotels - 100% of rooms of the "studio" and "apartment" categories, in suite hotels - 100% of rooms of the higher category: suite, apartment, deluxe, junior suite, studio. (4) For rooms 1 - 5 categories. (5) For rooms of the highest category. (7) For rooms 1 - 5 categories. (9) It is acceptable to have no shelves in the closet if there is a chest of drawers and/or a mobile open hanger. Note - The “+” sign means that the requirement must be fulfilled, the “-” sign means that the requirement is not imposed.

Appendix B
(required)

Requirements

to the services of hotels and similar accommodation facilities

Table B.1 - Requirements for the services of hotels and similar accommodation facilities

Requirements	Aparthotels, suite hotels	Hotels/ hotels, park hotels, garni hotels	Resort hotels, clubs with accommodation	Boutique hotels
Reception and accommodation services - round-the-clock reception of tourists Administrator (on duty at night)
Delivery of correspondence to residents
Postal and telegraph services
Luggage service
Morning wake-up call (upon request)
Daily maid service
Maid cleaning the room upon arrival
Bed linen change: once every five days daily
Change of towels: once every three days daily
Washing and ironing: done within 24 hours
Provision of iron and ironing board
Providing threads and needles
Luggage storage services
Business services (faxing, email, internet communication)
Organization of meetings and send-offs (at the airport, train station, etc.) at the guest's request
Call a taxi
Booking and/or sale of tickets for various types of transport, sports and entertainment events
Tourist and excursion services: organization of excursions, services of guides and interpreters
Wellness and/or sports services
Calling an ambulance, using a first aid kit
Leisure and entertainment services
(1) for rooms of the highest category. (2) for resort hotels. (3) for residential clubs. Note - The “+” sign means that the requirement must be fulfilled, the “-” sign means that the requirement is not imposed.

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