During the cleaning process, AHS personnel use various cleaning materials(cleaning and detergents), the choice of which is currently very large. When choosing from a large number of offers for cleaning materials, you should choose those cleaning materials that:
In upscale hotels, as a rule, not individual names of detergents and cleaning products are used, but entire complex systems, designed specifically for cleaning hotel premises. These systems include basic cleaning products for hotel rooms and public premises:
Such systems have a number of advantages. As a rule, cleaning products arrive at the hotel in large volume vessels. These can be preparations in finished or concentrated form. The vessels are reusable and recyclable. One container of concentrate replaces hundreds of bottles. This is very important for saving hotel space and reducing waste.
For convenience and clarity, containers (canisters) with detergents are digitally coded and vary in color. On such containers, as a rule, there are also drawings or pictograms that explain the purpose of this product. Thanks to this, the staff will never confuse the products and will accurately select the product needed for cleaning.
Detergent dispensers refilled from large canisters are very effective in operation. The dosing system automatically fills small containers (bottles) with the necessary detergents. The automatic container filling system controls the flow of water if concentrated drugs are used, and also regulates the weight and filling level of bottles. The system eliminates displacement or erroneous filling of detergents, since only properly labeled containers can be filled from the dispenser. Using automatic system By filling smaller containers, personnel come into less contact with detergents, which is very important for maintaining people’s health. It is important that all detergents used have one general aroma. It should be pleasant and unobtrusive and in no case resemble the smell of bleach.
Depending on the property, hotel housekeeping staff use a variety of detergents and cleaning products. They can be divided into the following groups: products for daily cleaning; hard surface floor care products; multi-purpose cleaning products; means for special processing; carpet and textile cleaning products; means for sanitary and hygienic cleaning.
Products for daily cleaning include the following:
The following products are used when caring for hard floors:
The following products are suitable for multi-purpose cleaning:
Special surface treatment is often required, which involves using:
For effective cleaning carpets and textiles exist:
Sanitary cleaning can be done using the following preparations:
All cleaning materials and detergents must have quality certificates and necessary instructions by use.
Cleaning equipment. Cleaning equipment includes: all kinds of service carts, vacuum cleaners for dry cleaning, vacuum cleaners, carpet cleaners and carpet washers, single-disc machines/floor polishers, floor scrubbers, sweepers, automatic machines for washing escalator steps.
Hotels currently use cleaning and service trolleys for various purposes and various modifications. When purchasing such cleaning equipment, it is necessary to take into account the specifics of operation of a particular hotel enterprise. It is possible to complete the trolley but individual order. There are a number of basic requirements for hotel cleaning carts:
To carry out various cleaning work in a hotel, trolleys with both a minimum and a maximum set of equipment are required. For the operation of hotel maintenance services, different models of hotel trolleys are required. The simplest are carts for cleaning floors in small rooms, equipped only with a bucket and a mechanical wringer for the mop cloth. When cleaning rooms, multifunctional (combined) carts are used, which are convenient for transporting detergents, equipment, consumables, etc.
A maid trolley is usually equipped with a reusable bag for dirty laundry and a garbage bag on folding holders. This model should have a number of shelves. Most often, clean linen is placed on the lower shelves, and on the upper shelves. Consumables. This cart is equipped with a platform for a vacuum cleaner and buckets. Additional multifunctional hinged, easily removable trays can also be added to accommodate all kinds of cleaning equipment and accessories. More the best option will be if such trays on the cart are pulled out. This increases the useful volume of the trolley by 50%, improves ergonomics and opens additional features to perform cleaning operations. In addition, hotel space is used more efficiently and operational efficiency increases. Very convenient is the universal holder for mops, brushes, flounders, dustpans, etc., which can be attached to any cart. It is advisable that the carts be equipped with plastic caps for bags for dirty laundry and garbage.
Carts with laundry racks covered with a special curtain or special panels look more aesthetically pleasing. Firstly, it is smart from a hygiene point of view, and secondly, they allow you to hide all the “working moments”. The top shelf with consumables for guests should be covered from dust with a linen napkin.
A fully equipped maid trolley is quite heavy. The newest models of cleaning carts are equipped with an electric drive, which makes it possible not to push the cart with great effort, but to calmly and easily control it and even ride on it.
Each maid serving 12–16 rooms is assigned a work cart. The maid must keep her work cart in perfect condition at all times. The speed of the maid's work depends on whether the cart is in order or not. The trolley must be neat, all necessary items must be laid out in strict accordance with the order established in the hotel. Do not overload the cart or allow laundry or other items to fall out of it.
The trolley should not be left unnecessarily in hotel corridors. When cleaning rooms, the cart must be placed in such a way that it does not interfere with the passage along the corridor, as close to the room as possible. The cart should never be left unattended. During breaks and at the end of the shift, the cart must be returned to the office area. Typically, evening shift maids are charged with stocking carts for the next morning maid shift. Any breakdown of the trolley must be reported immediately to the hotel's engineering department.
Today Russian market offers wide range cleaning equipment (mechanisms) for hotels. The task of this teaching aid not included detailed review technical data and assessment of the proposed range of such products. On this topic there is a large number of specialized literature and, finally, the Internet. I would like to dwell only on the most basic.
Cleaning equipment in modern hotels must have high performance, exceptional reliability, strength and durability. One of the main requirements for it is the ability to absorb impacts and not damage furniture. Cleaning equipment used in hotels must have a low noise level so as not to create inconvenience for guests and staff. Harvesting equipment should be convenient and easy to use, provide high maneuverability and stability.
Vacuum cleaners for dry cleaning. Currently, there are a lot of such vacuum cleaners offered by various supplier companies. Upscale hotels have in their arsenal compact vacuum cleaners for cleaning large areas; vacuum cleaners for cleaning medium and large areas, so-called stand-up vacuum cleaners with a built-in electric brush; and even backpack vacuum cleaners (backpack vacuum cleaners), which are used to clean up concert halls, heavily crowded rooms, warehouses and production premises. Vacuum cleaners are equipped with a series of additional accessories necessary for specific work (nozzle for cleaning furniture; crevice nozzle; nozzle for cleaning radiators; nozzle for cleaning pipes, blinds; electric brush, etc.). Modern vacuum cleaners have a multi-stage air filtration system.
Vacuum cleaners – These are universal devices that serve both for dry cleaning and for removing detergent from the floor (irrigation-suction system). Additional accessories for them can include: kits for washing windows and walls, kits for cleaning steps, etc.
Carpet cleaners and carpet washers. Carpet surfaces are cleaned using such machines using the dry foam cleaning method. The foam generator produces foam with minimal moisture content, which makes quick drying possible carpets. The machine simultaneously carries out chemical and machining carpet surfaces, achieving the highest cleanliness results. These high-performance machines treat natural fiber coatings very gently and effectively combat allergens.
Single-disc machines (polishes). With the help of such units you can wash solids. floor coverings, dry and wet foam cleaning of carpet surfaces, spray cleaning and polishing, treatment of wooden floors.
Scrubber dryers are the most productive and efficient floor cleaning machines.
Sweepers – These high-performance units are designed for cleaning warehouses, workshops,
minals, parking lots, underground garages and other internal and external areas. There are battery, petrol and gas options these machines.
Automatic machines for washing escalator steps. These devices allow you to wash and dry both horizontal and vertical steps of escalators. Thanks to a special lifting device, the device has the function of independently stepping from step to step.
Working with cleaning equipment (mechanisms) requires personnel to know and comply with safety regulations. Electrical cleaning equipment must be disconnected from the power supply during breaks. Do not use cleaning equipment with a damaged electrical cord or a faulty, very hot plug. When disconnecting devices from the power supply, you need to grab the plug, and not pull the power cord. It is necessary to systematically monitor the serviceability electrical outlets. Do not leave cleaning equipment unattended. There should be no cases where electrical wires, hoses and other objects interfere with the passage of hotel guests and staff. All harvesting mechanisms must be in full working order to avoid accidents.
Inventory. In order to achieve excellent results When cleaning, housekeeping service personnel use various equipment in their work.
Devices for dry and wet cleaning. This is, first of all, mops. They come in different sizes, designs, with regular and retractable (telescopic) handles. Usually, both disposable and reusable rags (nozzles, cloths, pads) are suitable for them. Wring-out mops allow you to wring out the mop without putting your hands into the container with the cleaning solution. Some mop models have a rotating head, allowing you to clean the floor in hard to reach places. The attachments can be attached to the mop using Velcro or using a special clamp. Mops should be lightweight and easy to use.
Along with mops, all kinds of holders, flowers, MOPS. Their rag attachment systems and wringer systems also offer the ability to reduce the contact between workers' hands and detergents, making the cleaning process safer and more hygienic. The rags used for these devices (attachments, sheets, pads) are very durable and can withstand repeated washing with almost boiling water. The most common sizes of such devices and, accordingly, attachments for them are from 30 to 120 cm.
Window cleaning equipment, showcases As a rule, a kit (set) for washing windows and display cases consists of: a tool for wetting glass or, in other words, a “sponge” for applying the solution; directly special tool for cleaning glass (squeeze) and telescopic handle.
Equipment for applying varnish and wax. For work such as restoration and surface maintenance wooden doors, requires special clamps with a handle, plush rags with a holder for applying varnish, a sponge with a wooden insert, a viscose sponge for applying wax.
For quick and high-quality cleaning in a hotel, you need a variety of brushes. Here are just some of the items: a brush for washing windows, a brush for cleaning shower cabins, a universal brush for removing dust from any hard-to-reach surfaces, a brush for removing dust and dirt from blinds, a brush for removing dust and dirt from the surface and internal cavities heating radiators, furniture brush.
Screeds for removing liquids from the floor They are anodized holders with a nozzle made of soft porous double rubber.
Buckets for squeezing rags(nozzles, cloths) from mops. They are made of high-strength plastic. The mop attachment is placed in the spin compartment after first disconnecting it from the mop. Spinning is carried out by pressing a special pedal with your foot. The device has a spin degree regulator.
Rags, napkins. Rags for cleaning the floor. For dry cleaning of floor coverings, both reusable and disposable rags are used. Hotels purchase packages of reusable rags (three or more per pack) and special dispensers containing rolls of disposable rags. The dispenser can hold 150 or more disposable rags.
For wet floor cleaning, it is very important that the rags have excellent absorbent properties. Some types of rags can absorb eight times their own weight in moisture. This makes it possible to dry the floor faster, which is very important when cleaning rooms that are constantly open to traffic (lobbies, corridors, etc.).
To achieve high standards of hygiene, reusable rags must be washed at a temperature of 90 degrees or more after cleaning. It is important that they do not lose quality during repeated washing.
To remove dirt from other surfaces, use all kinds of rags and napkins. Wipes must be able to easily and effectively remove dust, oil and other contaminants. In hotels, universal wipes, window cleaning wipes, dust collection wipes, etc. are widely used. Universal microfiber cloths are suitable for both wet and dry cleaning. They add shine to surfaces and have different colour, they can be washed at high temperatures.
Mittens and sponges for cleaning sinks and bathtubs after cleaning it should be washed at a temperature of 60 degrees. Non-scratch sponges and wipes are suitable for cleaning surfaces, and the accessories should be separated and selected according to the color indicating the specific cleaning area. So, usually for cleaning washbasins, mirror surfaces and tiles, they use equipment painted in yellow, while toilets, urinals, including push buttons and tiles in areas that may be splashed, are washed with red textiles. In addition, it is advisable to use the 16-sided napkin folding method. This method provides the most rational operating mode and significantly increases the level of hygiene.
Stepladders, stepladders, platform stepladders. The main requirements for this type of product are: stability and safety. In addition, it is required that these products be lightweight, have perforated steps, and take up little space.
Finally, hotel cleaning requires simple items such as: buckets for cleaning floors, scoops, brooms, baskets for cleaning supplies.
Modern cleaning equipment, materials and equipment help make keeping a hotel clean an easier and more enjoyable experience.
At any enterprise (plants, factories), great importance has a competent air supply, as well as water cooling, necessary in any technological process. For these purposes, special systems equipped with fans are used. Various pumps and fans are the 2017 rules for the technical operation of hotels and their equipment to stabilize the temperature process in production. Special machines control consumption electrical energy and absorb noise effect.
Any retail enterprise that sells food products uses scales. Modern scales are an automatic device that accurately measures the weight of goods. The device is equipped with a display, as well as a special keyboard, due to which the devices and equipment used during repairs are identified and displayed necessary information for the seller and the client. The scales can be powered by an electrical outlet or charged from a battery (portable version).
In any office or enterprise, with the help special devices, supported optimal temperature air, and air exchange. This is necessary to organize a comfortable work process. Among the types of devices used for renting commercial equipment in Donetsk: hoods, air conditioners of various modifications, ventilation shafts with natural and artificial cooling. Ventilation can be exhaust, supply and mechanical.
At enterprises involved in the production of food products, various machines are used that provide an automated work process. The installed automation can be classified into Russian CNC machines for metal according to certain characteristics. This various groups machines that differ in their functions. All technological operations can be classified according to the principle of the work performed, according to the device and methods of execution.
Enterprises that produce semi-finished products for sale in food supermarkets are equipped with special refrigeration units. The freezers are an edge banding machine scm olimpic 80, with which finished products stored in warehouses for a certain period of time. IN freezers, finished semi-finished products arrive through a special conveyor, which is equipped with a spiral belt.
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Placement of hotels in the planning structure of the city. Basic principles that are taken into account when constructing hotel buildings. Requirements for hotels of different categories. Typology of foreign hotels. International classification of hotel rooms.
lecture, added 02/08/2011
The concept and history of the development of the hotel industry. Classification and characteristics of types of hotels. The essence of hotel services and studies of basic hotel services. Development practical recommendations to improve the process of serving tourists.
course work, added 01/08/2016
Distinctive features characterizing hotel enterprises and similar accommodation facilities. Functional structure of hotels, motels and campsites. Urban planning requirements for them. Residential premises with a floor-to-floor service complex.
abstract, added 12/25/2014
Basic criteria for hotel classification. Classification of hotel enterprises by level of comfort. Feature of the German classification. Classification of hotels in Russian Federation. Room capacity. Assignment of business class numbers.
abstract, added 03/06/2011
The specificity of hotels lies in the variety of functions of the objects. The main elements of the hotel complex equipment. Choice architectural style for a specific hotel facility. The role of interior and hotel design in promoting the hotel business.
course work, added 03/02/2009
Classification of hotel chains by MGA categories. The secret of the success of this form of service, the forecast for their development in the CIS countries. Prospects for the development of small hotels. The role of application programs that support the activities of hotels and the use of the Internet.
presentation, added 01/17/2012
International classification of hotels. Requirements of classification systems for 5-star hotels. Unique luxury apartments, presidential suites, rooms at the Grand Hotel Europe in St. Petersburg. The situation in the hospitality industry market.
course work, added 01/21/2011
Due to the significant volume of rules (Rules for the technical operation of hotels and their equipment. Approved by order of the Ministry of Housing and Communal Services of the RSFSR No. 420 dated August 4, 1981. They form the basis of GOST R - 50645-94. Tourist and excursion services. Classification of hotels.) a brief analysis of them is offered. , based on the basic provisions for the technical operation of premises, building structures And engineering equipment hotels, as well as instructions on the maintenance of the territory, safety precautions, labor protection and fire safety when operating hotels. The rules for workers involved in the technical operation, maintenance and repair of hotels consist of five sections.
Section 1 (Basic provisions). The task of technical operation of the hotel stock is to ensure the good condition of structures, parts of buildings and engineering equipment of hotels for their uninterrupted operation within the standard service life, timely implementation of scheduled maintenance, ensuring proper improvement and sanitary condition of the building and the adjacent area. Technical operation of the hotel fund includes Maintenance and all types of repairs. Consists of subsections: general instructions, hotel management, procedure for acceptance of hotel facilities (acceptance into operation of newly built hotel buildings, capitally renovated hotels, acceptance of hotel facilities upon change of management, hotel inspection system, repairs and improvement), organization of operation of the hotel fund (maintenance and routine repairs of hotels, organizing the work of workers for routine repairs, accounting for the implementation of the plan current repairs, planning and organization overhaul and improving the level of hotel amenities).
Section 2 of the Rules is devoted to the operation of building structures and hotel premises. Subsections: foundations and walls basements; walls; facades; balconies, canopies, loggias and bay windows; floors; floors; partitions; roofs; drainage devices; cleaning roofs from snow and removing icing from drainage devices of attic roofs; windows and doors; stairs; ovens; special measures for the technical operation of the building; operation of residential and auxiliary premises of hotels; basements and technical undergrounds.
Section 3 - rules for operating hotel engineering equipment and consists of subsections: central heating; hot water supply; ventilation, air conditioning; water supply and sewerage; internal drains from the roofs; gas supply; waste and dust removal; electrical equipment; elevators and lifts; radio and television; automation equipment, dispatching of engineering equipment, communications and instrumentation; dispatch communications; main ways to save thermal and electrical energy; inventory and its contents.
Section 4 - rules for operating the territory adjacent to the hotel and carrying out sanitary and hygienic measures. Consists of subsections: technical maintenance, cleaning, sanitary cleaning, landscaping; sanitary and hygienic requirements for the hotel.
Section 5 - safety rules, labor protection and fire safety when operating hotels. Subsections: occupational safety and health regulations; fire safety rules.
