Fast rhythm modern life impossible without the mass movement of people in space using planes, trains, and buses. Passes to vehicles are tickets that we purchase at the box office. Therefore the opening ticket office, as a way of doing business, is a logical and attractive move. Already, more than a quarter of all travel documents are sold through commercial ticket offices. Moreover, the “lion’s share” of tickets are sold by travel agencies. This is especially true for international air travel.
It is not at all necessary to purchase a ticket “in addition” to a travel agency. Of course, organizing leisure time and booking a hotel are important components, but it’s no secret that specific gravity The air ticket makes up a significant share of the entire trip (from 50 to 70%).
At first glance, to open a ticket office you just need to rent a room and seat modern computer lightly trained cashier. In fact, the priority is access to information. To receive it, you need an agency or subagency agreement with the carrier company. But they are first accredited by the Transport Clearing House. If air transportation is carried out on international routes, then accreditation as an agent of the International Air Transport Association (IATA) is required. In addition to the strict requirements for safe equipment and personnel qualifications, there is one more a big problem- IATA accepts financial guarantees narrow circle foreign banks. The situation is solved by a deposit of 20 thousand dollars, but such conditions are practically unrealistic for a small agency.
If all conditions are met, then the agency agreement allows you to use airline forms to issue tickets. The carrier strictly monitors the storage and use of forms, requires constant reporting, and in case of damage or loss, charges substantial fines (up to $500 per form).
An important aspect of the agency agreement is access to global network reservation systems (Galileo, Gabriel, Amadeus, Sirena, and for rail transport - Express). These systems provide operational communication between agents and air carriers and allow booking tickets for any flight from any agent point. A one-time connection, depending on the operator, costs from $40 to $100. Therefore, it is more profitable to have constant traffic with a monthly payment of $40-60.
To open a ticket office you need to be well prepared in organizing flights and having an established client base. Then the air carrier will show interest in you, and you will not fall for the “cheap tricks” of some “dubious” air carriers. By wisely taking advantage of the difference in price for tickets from large companies, you can earn decent money (sometimes it reached $30 per ticket or $6-10 thousand per flight). The height of work - holidays. Then tickets are 50-70% more expensive and passenger traffic is higher.
Small travel agencies cannot become full-fledged agents. But our businessmen show flexibility, become subagents and work for “commissions”, amounting to about 6-7% of the ticket price. The companies are also not at a loss - they still have 5-7% of “commissions” left. The requirements for subagents have been slightly relaxed, but only slightly.
Nowadays, no one will be surprised by the sale of tickets via the Internet. To stand out from competitors, agencies come up with various tricks. Some offer simultaneous hotel booking or subsequent car rental with the purchase of an air ticket. Others use exclusive programs to create optimal routes and flight conditions. And someone organizes home delivery of tickets anywhere in the country from the proposed catalog. True, this can take several days and will be paid separately from the ticket.
Also, many online ticket offices offer a wide selection of charter flights, tickets for which are cheaper than regular flights.
The supply market situation changes every moment. Therefore, for the sake of efficiency, it is very important to have modern technology and communication system.
The situation with train tickets is somewhat different. The Ministry of Railways is a monopolist, therefore it dictates its own conditions, no less stringent than those of IATA. The agencies themselves, their locations and their staff are subject to accreditation. Only after this, a terminal for selling train tickets for routes across Russia is installed in the agency’s office. The contract is concluded not directly with the Ministry of Railways, but through intermediaries. For example, metropolitan Railway entrusted the signing of contracts to MZHA (Moscow Railway Agency). Since the contract does not provide for a “commission” remuneration, travel agencies do this on their own. From one ticket it reaches, on average, 120-150 rubles (and with delivery - even more expensive).
Prepared by editors: "Business GiD"
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Organization ticket service center on trains, planes, sea and river boats, intercity buses - the idea, in general, is no longer new, but quite promising from the point of view of creating profitable business, especially during the high summer holiday season.
Today, in Moscow alone, about 1,500 different types of train and plane tickets are sold. ticket offices. Most of them belong to 10 large agencies that deal exclusively ticketing - ticket sales.
If you believe expert assessments, then more than a quarter of travelers are ready to buy tickets, the cost of which will be slightly higher, at the ticket offices of commercial structures just to avoid wasting their time and nerves in queues of regular railway and air ticket offices. And every year the number of people willing to pay for comfort is growing. Independent ticket offices agree on service fees with the carrier, so their amount differs by a maximum of 50 rubles. Agree, this is not much.
Someone may object - there is a loudly advertised service for online ticket booking, which Russian Railways recently launched? Alas, the service turned out to be not very convenient for passengers, and the “electronic ticket” itself was not entirely complete. In the form in which Russian Railways offers ticket sales via the Internet you still need to issue a ticket on a regular form, that is, the passenger must still come to the station and, after hanging around in line, pick up the ticket at the ticket office. In addition, you cannot buy a discounted ticket via the Internet, or reissue previously purchased tickets. Customers who have already used the new service note that cashiers at official ticket offices are often not even trained to issue travel documents sold through their own online service. And most importantly, when issuing tickets via the Internet, Russian Railways also takes a commission, almost the same as independent agents, so it turns out that for your 125 rubles of additional fee you also need to stand in line. In short, Russian Railways' innovation turned out to be clearly crude and inconvenient.
Unlike the heavy-handed monopolist, small private ticket offices offer their clients not only tickets, but also additional services delivery of tickets to the office or to the station, they accept payment in various forms. This, as well as the absence of queues and crowds, attracts future passengers to private ticket offices selling railway, air and other tickets. Although it happens that they offer passengers not the most convenient and cheapest, but the most expensive tickets.
On practice ticket office pays for itself in 2-3 years. To start a business, you will have to not only register a company, but also become a dealer of a large carrier, the same Russian Railways, Aeroflot, etc. To do this, by the way, it is necessary to have serious financial resources in the form bank guarantees and deposit, because the services provided by large carriers, as a rule, are deposit services. Large carriers, especially monopolists, work mainly with those agents who can interest them in large volumes of sales, so most likely new players in this market will first have to become a sub-dealer or representative of a larger company engaged in ticketing (ticket sales).
Train ticket agencies make their living mainly from so-called “service fees”, which are charged in addition to the ticket price, as well as from the sale of additional services. Each company sets the size of the service fee independently, on average it is 100 - 150 rubles, delivery of a ticket to a client’s home costs about 250 - 300 rubles.
Let's see what requirements Russian Railways imposes on ticket agents?
The future agent is obliged to pre-equip the premises for a point of sale in accordance with certain requirements. Ticket sales point (ticket office) must have comfortable spot position, the presence of competitors nearby is extremely undesirable. Another required condition- availability of a reliable Internet connection.
Obtaining accreditation will cost a future agent 35 thousand rubles. In addition to the standard set office furniture and equipment, you will need to purchase a special printer for issuing tickets from a specialized company for 100 thousand rubles and connect to the Express booking system, and this will cost 15–20 thousand rubles.
The next mandatory step is training cashiers in a specialized training center to work in the system. The cost of the courses is about 15 thousand rubles per person.
Another mandatory condition is that the agent must have a deposit in the bank in the amount of at least 10% of the monthly sales volume. Just in case, so to speak.
Thus, in order to fulfill all the requirements of Russian Railways even before concluding an agency agreement, the agent company must spend at least 180 thousand rubles. Further, monthly expenses will include a fee for servicing the Express system (4.5 thousand rubles), the salary of at least two cashiers and a courier. Plus, you will need to keep a deposit, maintain an office, and advertise your agency. And all this will have to be paid for with a service fee of 100-300 rubles for each ticket sold. How feasible is this task?
According to Russian Railways, an average of 560–620 thousand tickets are sold throughout the country every day, and during peak summer period- up to 900 thousand. Independent agencies account for about a quarter of sales, which, if you think about it yourself, is quite a decent amount. On ordinary days, a good agency is able to sell 350-375 tickets, the service fees for which will bring it a profit of 70-80 thousand rubles. The deposit that the ticket agency is required to keep for such a sales volume under the terms of the agreement with Russian Railways will be at least one million rubles. It's unlikely affordable option for small businesses. Small agencies usually sell 60-80 tickets a day, earning 12-16 thousand rubles in service fees. This is already on the verge of profitability, so many of them consider the sale of railway tickets as just one of the services, simultaneously selling air tickets and tickets for intercity bus routes. And it is right. Multi-ticket service centers attract larger number buyers.
IN Lately major players in independent ticket retail are actively developing their subagency networks. Working as a subagent does not require large investments, but it can become good source additional income for service companies in business centers and travel agencies and travel agencies. The rights and capabilities of subagents are limited; they do not have direct access to the reservation system, but work through Russian Railways agents and their system. The mechanism of interaction between an agent and a subagent may be different. The most primitive option is when a subagent books a ticket with an agent and sends a courier to him with payment. The most advanced - when the subagent works in the agent’s system, has uniform ticket forms on hand and can print them directly on the spot travel document on your printer.
The table below lists the main points of what is needed to open a point selling railway tickets.
| Ticket agent | Subagent for ticket sales |
|---|---|
| Obtain accreditation of a point of sale in Russian Railways. The waiting period is 3 - 4 months. The asking price is 35 thousand rubles. Strict requirements for the location and equipment of the ticket sales point. |
Conclude an agreement with a Russian Railways agent. With some agents developing their retail subagency networks, you can register directly on their website. |
| Buy special equipment. The cost of the equipment is 100 thousand rubles. The equipment requires special maintenance. |
A computer with access to the Internet is sufficient. |
| Organize a connection to the Express booking system. Cost - 10 - 15 thousand rubles. The monthly payment for the use and maintenance of the system is about 4.5 thousand rubles. |
Connect to the agent system. Typically, such a scheme has limitations: it does not allow you to see the presence free seats, the information may not be current. It works according to the following scheme: sending data to the agent - receiving a response. |
| Hire a certified cashier or train your own. The cost is about 15 - 30 thousand rubles. |
Learn how the system works. It will take one to two days. |
| Send a sales report to Russian Railways daily. Keep a deposit of at least 10% of monthly sales volume. | Transfer to the agent a certain fixed amount as a guarantee of ticket redemption (usually about 20 - 30 thousand rubles). |
Today on the Internet you can find many offers for those who want to become a representative of ticket sales, both for railway transport and for air flights. To search and book, for example, plane tickets, you can use the services of the largest Russian airline ticket search engine Aviasales , which searches and compares airfare prices online completely free of charge and finds the cheapest flight prices. Essentially, you just get access and the ability to work with a database of dozens of airlines.
Given the relative simplicity of the operation of such a business, the number of subagents for ticket sales is growing rapidly. The client needs service and does not care whether the seller is an agent or a subagent of the transport company, and it is important for him to receive a ticket in in the right place and at the right time. So, there should be enough space in this market, if not for everyone, then for many.
* The calculations use average data for Russia
The sale of tickets to concerts and theaters has always been sufficient profitable business, which was based on the markup on the ticket already purchased. Since Soviet times, speculators have been earning colossal amounts of money by simply reselling tickets bought at exorbitant prices from all the city's ticket offices. This led to the fact that the average person was forced to either buy a ticket at a price very far from the face value (and thus overpay a lot of money), or completely deny themselves the pleasure of attending the event. Moreover, with every day approaching the event, prices from resellers grew exponentially, and, of course, this situation was disadvantageous for absolutely no one. Except for the speculators themselves, who may not have sold even half of the tickets, but won on a huge markup from those already sold. It is not surprising that this had to come to an end sooner or later.
However, even today, before a premiere or a one-time event (as an option - a concert of a popular touring artist), you can find resellers at the entrance, who give the last chance to those who did not have time to buy even the simplest ticket. But, admittedly, their work is somewhat complicated by the introduction modern technologies ticket sales, when a person can independently buy a ticket directly from home. Usually, today only those who come to their senses only when it was too late to buy a ticket, for example, on the eve of an event, become clients of resellers today. All this is due to the spread of the Internet among the population; it has greatly changed the principle of ticket trading, and nowadays an entrepreneur who seeks to build his business on resales must do this without barbaric methods and even resist speculators. Moreover, he himself must implement a ticket sales system not only at his box office, but also on his own website. The principle of operation of ticket offices has changed radically.
At the moment, the situation on the market is not the most favorable for new players. The niche for ticket sales is actually occupied; companies captured this market a few years ago and even established very productive work. Moreover, they are not alien to improvement, and relatively new idea with, for example, electronic tickets was well implemented, implemented and widespread. Not yet a large number of people belong to this species The ticket trade is skeptical, but the percentage of those who take advantage is constantly growing. That is, the big players will probably not allow the newcomer to act successfully, and he will have to invest a lot of money on advertising and his promotion. However, there is still an opportunity, because the population, especially not in very large cities, does not rely so much on the fame of the ticket sales network, choosing the kiosk where they are cheaper. And often the price of a ticket is the determining factor when purchasing it, unless, of course, it is the last day before the event. Therefore, by setting a commission lower than that of competitors, you can count on attracting your client.
To work you need to register as a subject entrepreneurial activity, while there are no restrictions on the form of entrepreneurship. That is, you can arrange entity(preferably a limited liability company) or register as individual entrepreneur(which remains an individual without legal education), but it is better to choose from these two forms, because they have the opportunity to take advantage of the simplified taxation system. This will allow you to pay 6% (of income) or 15% (of operating profit) to the state, which is significantly lower than the corporate income tax. Today it is mandatory to indicate the code (OKPD 2) 47.91 Retail trade services by mail or via the Internet information and communication network, which will allow you to trade exactly those “electronic tickets”, as well as (OKPD 2) 47.78 Other services retail in specialized stores.
Some entrepreneurs who were just starting to sell tickets started their business entirely from home, without having an office. But this became possible only with the spread of the Internet; without it, it is necessary to organize sales desks. Today, the entrepreneur is faced with the task of organizing an entire network of ticket sales throughout the city, because it will not be possible to get by with just one head office, unless the work is carried out in a completely localized manner. small town. Thus, you need to immediately find several points of sale where tickets will subsequently be sold. The task is simplified by the fact that sales points can be very small, representing pavilions, kiosks and stalls measuring 4 m 2. They need to be placed in the most accessible places, buying up space in shopping malls, installing them even at the entrance to large stores, simply placing them on the streets, especially where people walk and relax. But at the same time, it is still desirable to have a head office, where there will be a main batch of tickets distributed to points. In this case, a person can apply for a purchase to the head office, and in case of any complaints, he can contact the manager directly. If we consider the organization of a full-fledged service, then feedback, including complaints from the consumer, must be established. Of course, we need to strive to ensure that such situations do not even arise, but the problem does not always arise through the fault of the entrepreneur. For example, a concert may be cancelled. And if the ticket office independently exchanges tickets or returns money for them, without sending them to the company organizing the event, it can count on customer loyalty and a subsequent increase in popularity.
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The cost of the pavilion, in addition to its size, is determined by its equipment. Those located on the street will cost the entrepreneur much more than those that will be located in shops and shopping complexes, if only because they must be insulated. Pavilions can be built by ordering, you can buy a ready-made, used one, or rent it out. Last option can be considered if the budget is very limited and it is possible to rent inexpensive pavilions. Otherwise, it is better to buy them into ownership, because even if unsuccessful, they can be resold, and their mobility allows you not to depend on the location. In the event that you have to work in someone else’s premises, the task is greatly simplified, because you need to sign a lease agreement with the owner of a shopping complex or store, and he himself will allocate space for the pavilion. If the kiosk is located on the street, then you will have to contact the administration for permission to install the pavilion, and here a lot will depend on the situation in the municipality. There may not be any places, bureaucrats may refuse for one reason or another, and you will have to collect a lot of information about your activities. If the city is small, then you can limit yourself to two or three points in other people’s complexes, but even in large cities, entrepreneurs are gradually moving their sales points to warm and equipped premises. This includes comfort for the seller, lower costs for building a pavilion (if successful, the shopping center itself may already have an equipped space), and greater foot traffic. However, rental costs will generally be significantly more expensive than elsewhere.
The cost of constructing a pavilion can vary significantly depending also on the materials used, and starts from 15 thousand rubles for one square meter. That is, the amount starting capital will vary greatly depending on the city and the rental spaces obtained. In a small city, one office will be enough, in an ordinary city - only a few points for each block, but in megacities you will have to organize a full-fledged network of your own cash desks. At each point of sale you need to buy furniture for the employee, a computer (which must be connected to the Internet) and cash machine. It is also possible to install a special printer that can print the finished ticket. You can decorate the pavilion with advertising, which the organizers will certainly provide. You need to count on about 40-50 thousand more when equipping each cash register. A particular problem may be the provision of the Internet, especially in pavilions on the street. Equipping your office is much more serious, because several people will work in it at the same time, so everyone needs to equip workplace no worse than the cashier in the pavilion.
Further work may develop in different ways. The first way is direct resale of tickets. In this case, you have to buy large quantities of tickets and then resell them at a price that you set yourself. In essence, this is still the same speculation, only legalized. The main advantage of this method is precisely the ability to conduct the pricing policy, which seems the most profitable to the entrepreneur, even if this causes prices to become too high. But this method also has its drawbacks. So, not all theaters will agree to such a deal and will not sell a large batch of tickets to one person. The entrepreneur assumes all the risks of selling tickets, and if the public is not interested in the upcoming event, the organizer will only benefit (the hall is empty when it is sold out), but the reseller will only lose money. Fierce competition will not allow prices to be inflated too much, and purchases will only be made immediately a few days before the event. In general, working according to this scheme is already becoming a thing of the past.
Today, most ticket offices work directly with event organizers. So, a novice entrepreneur should visit all the theaters and conclude agreements for the sale of tickets. Since not all theaters, circuses and similar establishments have an extensive network of ticket offices (and often there is only one - directly in their building), this becomes a way for them to sell even more tickets. In this case, the entrepreneur receives a commission from the sale of the ticket, which is set within certain limits. That is, it will not be possible to artificially inflate prices greatly. But the businessman himself does not buy tickets, becomes an agent, and in the event of an unsuccessful event risks virtually nothing. He, of course, loses profit, but he does not have to invest his own money. He also receives all the information about the remaining tickets, can provide his customers with a layout of the hall (or simply the number of free seats) and, thus, provide an already expanded service.
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At this stage, it is already important to have your own well-functioning website, as well as a connection to the database of your partners to quickly receive information. Points of sale equipped with computers immediately show the client the layout of the hall and give him the opportunity to choose a convenient place. As soon as a ticket is bought somewhere, it becomes known to the entrepreneur himself, the organizing partner, and other agents, that is, the likelihood of selling the same ticket is reduced to zero.
It is worth mentioning a much simpler organization option own business. This is a franchise job, which allows you to get information about all partners at once, permission to work with them from the parent company, which will also provide all the established schemes and tell you about the features of doing business. That is, it will provide full support in the endeavor and the opportunity to work under its name, which is known to the mass buyer. The disadvantages of this development path include the need to pay a lump sum fee, make royalty payments, and also equip your sales points in accordance with the requirements of the corporation. However, nowadays you can find inexpensive franchises, and the franchisors themselves do not exaggerate their requirements. To go your own way (which is still possible) or to join an existing company is decided by the entrepreneur himself, depending on the situation in his city.
Sales are also going well via the Internet, when the buyer is given the opportunity to print out the ticket themselves. He buys it via the Internet, after which he prints it on a printer, or he can go to the nearest point indicated by him at a time convenient for him to buy a ticket (although this is already a prepaid reservation). Printed on a printer is called an electronic ticket, but for this, some companies, for security reasons, require the buyer to provide his personal data. This is designed to create a unique ticket that cannot be resold to anyone or counterfeited. And even more so, to fake it and then resell it. Typically, large organizers already have systems for generating electronic tickets, and the entrepreneur can only implement this software into his network.
Working with many partners leads to the need to implement a universal interface and control system, and this will certainly require hiring additional programmers who will support the multi-structural system. A large, growing ticket office is constantly improving the process of selling tickets via the Internet, because today many people travel to events in other cities, and traveling specifically to buy a ticket can be very inconvenient.
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The organizers of concerts of touring artists deserve special mention. Sometimes such organizers are already cooperating partners who, for example, provide a platform free from their own performances. Then they will also transmit information about the event, issue a batch of tickets, and the work will continue according to the same principle. Otherwise, if a concert or show is organized by a third-party or even out-of-town company. Perhaps even on a non-standard site, which is rented only for one time (an example of this is renting a city area, a parking lot for a large hypermarket, a night club). In this case, the entrepreneur enters into an agreement with the organizer for the sale of tickets that cannot be purchased anywhere else (unless the organizer cooperates with several ticket offices at once). Usually, the price of a ticket for such an event gradually increases as you get closer to the event, especially if there is an active purchase of tickets. Thus, the entrepreneur constantly increases his income, because a slight gradual increase in price leads to a final cost significantly higher than the initial one, but this does not stop buyers.
You may have to deal not only with ticket sales, but also with advertising the event. This is discussed individually with each partner, but several advertising posters and brochures for each outlet the organizer usually passes it on to his partners. The ticket seller himself is interested in a successful advertising campaign, and joint work in this area can increase efficiency significantly. And the buyers themselves, sometimes right at the point itself, are interested in the events that will take place in the near future. Tour organizers may even offer cooperation, one of the conditions of which will be advertising in the city. Of course, all this is reimbursed by the organizer, but it is still worth having an experienced marketer-advertiser on your staff, because this will allow you to engage in almost related business, earning additional income.
Ticket trading is profitable when there are many partners conducting a wide variety of events - from children's puppet theater to rock concerts. In addition to them, you should immediately try to contact the organizers of tours, simultaneous shows and any performances. If possible, receive exclusive access to ticket sales. Theater agencies that bring art to the provinces will also be a good distribution channel. These companies are engaged in buying a large batch of tickets in order to organize a tour from some provincial town to Big City, where a premiere or grand event is planned. Here you can negotiate a small discount, because the agency buys a large batch of tickets (but you can’t call them speculators, because they don’t set their commission too high, and are focused on those clients who have already applied).
Matthias Laudanum
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If you are interested in a low-cost and not too burdensome business, then opening an airline ticket office will be the most the best option creating your own business. Purchasing tickets directly at the airport involves significant time losses, so busy people will certainly appreciate the fact that someone has decided to open an airline ticket sales agency near their office or home.
But it would not be entirely correct to believe that in order to open such a business, you only need an airline cashier and suitable premises. Finding such an area is actually not difficult, especially since there are no requirements for them. In addition, for these purposes it is enough to rent a small corner of 8-10 square meters. m. But the process of organizing a business selling airline tickets is somewhat difficult.
In order to trade tickets, you need to have access to information. This will be possible only after you have drawn up an agreement with the airlines, under which you will be their agents or subagents. If you decide to organize an international air ticket office, then, among other things, you will have to register as an agency of the international carrier association.
The business of selling airline tickets has recently attracted everyone large quantity entrepreneurs. This is explained by the relatively low barrier to entry into this business, but businessmen often learn that there are additional difficulties much later. Opening an airline ticket office is only possible if you are able to conclude an agency agreement with major airlines. But whether they want to do business with you is still a big question.
As a rule, only businessmen who already have some experience in organizing flights and have a client base become airline agents. Otherwise, you are unlikely to be able to interest the carrier. A business such as an airline ticket office will be profitable only if an agreement is concluded with large company, only this will allow you to make a profit due to the difference in the cost of expensive tickets.
After concluding the contract, you receive the right to issue tickets using the carrier’s forms - stocks. The safety of these documents is of primary concern to airline representatives. Therefore, an entrepreneur planning to open his own ticket office must ensure secure storage of forms. A businessman thinking about how to open an airline ticket office from scratch must take into account the fact that he will be charged a substantial fine for damaging forms.
Opening an airline ticket office as a business requires access to global reservation systems. This will allow you to book flights, but access to such systems will require additional fees. Thinking through various options organization of an air ticket office, do not forget about such an important document as a high-quality business plan for an air ticket office. From it you will learn about all the features of such a business as air and railway ticket offices, and you will understand what is needed in order to open an air ticket office. By following the advice of professionals, you can easily turn starting a business selling railway, road and air tickets into a source of stable profit.
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Air ticket office business plan
MariaMaria, we agree, it only seems simple from the outside, but when you start implementing it, it becomes clear that there are many nuances. To avoid this, you should plan all your actions in advance, then your work becomes easier and the result is achieved faster, and in business this is important. We hope that you will soon meet your first clients. We believe you will succeed, good luck.
Air ticket office business plan
KirillKirill, we agree with you, the finished document reflects the main points of the activity, but taking into account all the individual nuances in it is problematic from a practical point of view; this can only be done to order, which is significantly more expensive. Having finalized the document to suit your needs, you have understood the economics of the enterprise, and this will allow you to plan its activities more effectively in the future. We wish you good luck.
Air ticket office business plan
VladimirVladimir, we are glad that we were able to provide you with real support. Now you understand how important a business plan is for organizing your own business. With it comes an understanding of what costs lie ahead, how long it will take to expect results, and how to properly organize the work. There are many nuances, but when they are collected in one document, the work becomes much easier. We wish you further successful development.
In stock Air ticket office business plan 5 11
Currently, one can observe a trend of increasing popularity of air and rail transportation services. Of course, organizing a service that allows you to sell both air and train tickets is clearly not a new idea, but modern conditions has good prospects, as experts note that in the future the demand for tickets will most likely continue.
The demand for railway tickets is also growing due to the introduction of new services by Russian Railways, in particular, the possibility of online ticket booking. Such a service became possible as a result of the influence of scientific and technological progress, when it began to be created remote access end users to many services and products. However, it is worth noting that the official online booking service is still imperfect in cases where it is necessary, for example, to send luggage in a baggage car or transfer pets. Also problems with electronic registration may also arise for employees of companies going on a business trip, since in order to prepare an advance report it is necessary to present a paper ticket. Of course, the control coupon provided when purchasing a ticket online, in accordance with Order No. 322 of the Ministry of Transport of Russia dated August 21, 2012, is a document of strict accountability, but for now many company accountants may refuse to accept it based on conservative images. Naturally, the service will gradually improve and subsequently online booking will be a complete 100% replacement for purchasing paper tickets. Actually, therefore, when opening a ticket office for the sale of railway tickets, it is worth thinking about further expansion of services, in particular, the introduction of sales of air tickets, as well as cooperation with travel companies.
Statistics show that today a considerable number of people agree to buy train tickets at slightly more expensive prices at commercial ticket offices, since this will allow them to avoid long standing in queues, that is, in fact, people are willing to pay extra for more comfortable conditions, since many ticket offices offer a ticket delivery service to the address specified by the client.
In principle, there are two main ways to carry out the activity of selling railway tickets:
It is extremely difficult for a young company to enter into an agency agreement due to high requirements from the point of view of equipping the box office, training employees, providing reporting, mandatory redemption of a certain number of tickets. The cost of the organizational stage will be about 6.5 thousand dollars, while this stage will include:
Concluding a subagency agreement for a start-up company is more preferable, since the requirements of agents, although also mandatory, are much easier to fulfill. The price of the organizational stage in this case will be approximately 5 times less than when concluding a direct agency agreement. It is worth noting that today some agents provide the opportunity to register online.
Working with agents is possible in two formats:
Naturally, with unfamiliar partners who do not have a significant business reputation, most likely, cooperation will take place in a depository format, when the money will need to be transferred to the agent before making a purchase, so it is necessary to provide for the availability of funds in the organization’s account.
In fact, to open a railway ticket office you will need a room with an area of 45-50 square meters. m. It is more expedient to locate a cash register in central urban areas with high traffic, since in this case it will be much easier for couriers to work and cover a larger number of areas.
In addition to purchasing standard office furniture, you will need to install a grill on the cash register window, buy a safe for storing cash, and also equip the office with an alarm system. To organize a cashier's workplace, you will also need to buy a desktop computer with Internet access.
The staffing table of an organization engaged in the sale of railway tickets must include the following positions:
During seasonal periods, it will be necessary to hire more couriers and additional cashiers. On initial stage The functions of an accountant can be entrusted to a third-party organization; in the future, when expanding the business and opening additional points of sale, it will be more expedient to hire a separate specialist.
To open a ticket office for selling railway tickets, you need about 23.8-33.5 thousand dollars:
Monthly expenses
Total: 8-11.5 thousand dollars.
In the first months of operation of the ticket office, due to the small customer base, most likely there will not be very many sales. During this period, the correct implementation of an advertising campaign plays an important role. Placing advertising on large posters and banners in such projects, as a rule, does not bring the most top scores. You can focus on submitting ads to thematic printed publications and access to corporate customers. Advertising on the Internet can bring good returns, especially if the site has the ability to book the necessary seats.
Taking into account the fact that the client base is by no means quickly formed, it is best to open a cash register and conduct an advertising campaign 1-2 months before the start of the season. To achieve a stable cash flow, it seems advisable to enter into contracts with several companies whose employees often have to travel around the country.
Currently, there is a trend according to which many services become available to users without the need to visit real cash desks. Therefore, if we consider the prospects for the railway ticket office, we must count on a gradual transition to working remotely. The big advantage of this format of work is that in this case it is possible to combine the sale of both train tickets and plane tickets. After such an expansion, you can begin to provide services for selling not only tickets, but also for booking hotel rooms.
