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scammers clean water! They provide a service at one tariff and speed, in fact they provide another one at a lower speed, instead of the promised free premium router, which is not such in either one or the other, during the year they indicate that this router is paid and later if you do not use them for a year and a half you will pay them a substantial amount for the services that they imposed on you and you didn’t ask about it and didn’t notify you, and for a free so-called router for a year!
This gang of swindlers hides all the information on purpose and stipulates it personally about the full amount of services, telling customers that they are not obligated to inform them about anything, everything is indicated in the contract! I will answer! To my question, what are the amounts in the contract of 849 rubles and 479 rubles in two orders per month, the operator was told that I should not look at these pieces of paper and they do not concern me for those amounts. These are the amounts just for me, except for 549 rubles for tariff 2.0 for 549 rubles . they don't owe anything. As a result, after my demands to explain what kind of amounts these are, it’s not just that they gave them to me. read the contract! I am terrified! These [radishes] in addition to my tariff of 549 rubles with a free premium prefix which includes two ports 2.4 and 2.5 which gives a speed higher than it is, but there is only 2.4 and the speed is not 100mb / sec, but below 50mb / sec and these [such-and-such] tell me that this is normal! I paid them for a speed of 100mb/sec and they gave me less than 50mb/sec and they say it's normal! It's like in general! How dare they tell me that there is no wire, and I'm using a flash drive, so it's twice as low! I have a router through the door from the computer and I did not pay for the speed of 50mbg / sec! Okay, on a computer one could become a fool and believe them that this is the norm because there is no cable, but when the phone is also below 50mb instead of the promised 100?! I will write complaints against this company to all standing instances! Join now! Write collect reviews to get them covered Demand from housing companies that houses refuse services with them! Read reviews on websites about them from customers who have been deceived by them. He considers these parasites to be the norm, grinning to say goodbye and hang up without answering questions from customers with complaints! "It was elementary that the operator could not answer me the question of what is included in their premium prefix when my speed is 2 times lower, where is its premium? He told me that he didn’t he answered, grinned and hung up! It's okay when I connected the service to the employee, I was told to connect my D-link router at home, I was refused saying that their premium is much better and I don't lose anything besides it's free! I find out that I now owe money for him and no one told me about this" On what basis do you threaten clients with fines or payments for refusing your services earlier than a year and a half! Where is the trial period! I have the right to check your work and speed! Why do you not notify this to customers and do not respond to requests for full information what is included in the tariff and what I owe you! Parasites and [radishes]! Complaints should be filed against them! In addition, I advise you to check their devices and prefixes that they presented as premium !!! Their actions are a lure with deceit and concealment of knowingly and specifically all ifno about scam! I hope the prosecutor's office and Roskomnadzor will take them up!

The major Russian ISP Rostelecom improves the quality of service every day. The number of clients is rapidly increasing, which requires the adoption of drastic measures for consultation. Users connect the Internet, interactive TV and use home telephony. A number of questions arise during the process or when connecting. Do you need to call the wizard every time to get answers or go to the company's office on your own? There is a way out - Rostelecom Support Service phone, which depends on the reason for the call.

Created to help clients special service, where company employees answer any questions and help solve all technical problems.

By phone, you can connect or block any services provided by the company. Some rooms provide 24-hour customer service. Questions are answered by professionals who are fluent in all the necessary information thanks to the training and certification they have completed.

Service technical support Rostelecom phone helps both legal and individuals deal with the issues that have arisen. If you are a regular user of the system, then you should study the following numbers, each of which helps to solve certain issues:

1. 8-800-100-08-00 - contact for connection of a particular service.
2. 8-800-181-18-30 - call in case of technical problems of the system to existing subscribers of the company.

Private rooms are provided for your convenience. This allows you to more competently and quickly resolve any issues. Through a personal account registered on the official website of the company. Customers are also provided with specialized phone numbers. To receive them, you need to select the region of residence in the menu and indicate the reason for the appeal.

Additional features

There is a whole list of short numbers that allow you to clarify more relevant information:

• 118-88 - find out the balance of your account on interactive TV, telephone or Internet.
• 8-125 - leave a request to the repair bureau in case of technical malfunctions of the system or equipment breakdown.
• 118-71 - order international and long distance calls.
• 118-09 - a free reference service where you can find out which phone to call in a given situation.
• 118-99 - a paid reference service, with which you can quickly get all necessary information.

Please note that the numbers may vary depending on the location of the users. You can check the current phone numbers on the official website of Rostelecom.

Additional Information

You can also contact technical support in this way: leave a request on the company's website by filling out the return form. The first available operator will contact you and help you sort out any issue. If necessary, the client of the company is provided step-by-step instruction to connect equipment or services. If it is not possible to solve the problem on your own, then a master will visit the address of the client and fix the problem in a matter of minutes.

For any information, you can contact the branch of Rostelecom.

You must have your passport with you to verify your identity.

Please note that the provider takes care of each client. Therefore, it provides the most detailed answers to questions.

Modern man is no longer able to imagine his life without the Internet or television. That is why today the majority of the population uses the services of home Internet and digital television. To gain access to the presented services, it is necessary to conclude an agreement with a telecommunications company. For example, you can apply for the provision of Internet and TV services to the popular Russian company OnLime.

The represented organization provides high-speed access to the network and digital television in Moscow and the Moscow region. The company first launched in 2008. Currently, 3.1 million people from Moscow are connected to the provider, which is a record number for a provider in Russia. The company was able to get such a huge number of customers thanks to the creation of favorable tariffs and the provision of high-quality telecommunication services.

What are the advantages and disadvantages of using

OnLime (provider), like any other organization, has its own advantages and disadvantages. However, the advantages of the presented provider are much greater. Otherwise, the company would not have such a huge number of customers.

Main advantages:

1. Speed. The real speed of connection to the network is fully consistent with that indicated in the tariffs, which is a rarity in our time. So, most providers and telecom operators often indicate one speed in their tariffs, but in reality it is much lower.
2. Fast troubleshooting. No provider is immune from breakdowns that can lead to outages in some areas. However, OnLime employs many qualified specialists who are able to quickly carry out work to restore communication.
3. Bonuses and discounts. The OnLime provider regularly holds various promotions, during which you can connect to more favorable conditions. In addition, for making monthly payments, customers receive additional bonuses that can later be spent on paying for services.
4. Various tariff plans. OnLime offers many different tariffs for connecting to the Internet and TV. Each tariff has its own characteristics and is suitable for different categories of subscribers. In addition, here you can connect tariffs that immediately combine Internet and TV services.
5. Fast connection. To connect to the Internet or TV, the client only needs to leave a request on the site. During the day, the operator of the company will contact him and clarify the necessary information. After that, a specialist will arrive at the specified address and install the necessary equipment.

Company weaknesses:

1. Constant advertising of services. The company's customers regularly receive calls from operators with offers to connect additional services, shifts tariff plan or participate in various promotions.
2. Works only in Moscow. You will not be able to connect to OnLime in other regions of Russia.

The onlime provider offers favorable rates.

Online service area

Since 2008, the presented company has been regularly promoting its services throughout Moscow. At the moment, the OnLime service area occupies all districts of the city of Moscow. So, all residents of the Russian capital will be able to use the services of high-speed Internet and digital television, regardless of whether they live on the outskirts of the city or in the center.

However, before connecting, it is recommended to check the availability of services in your area. Such information is available on the official website of the provider. To check, you only need to enter your address, after which the system will automatically give you an answer. And also for more information, you can contact the operator of the company.

Tariffs and their cost

Tariff plans for connecting to the Internet are constantly updated and supplemented. So, at the moment, the following tariff lines are available to OnLime customers for accessing the Internet:

Express:

The most profitable offers

In addition to the standard tariffs that were presented above, the provider offers more profitable offer. Among these tariffs, currently available:

Onlime personal account

Each client who connected the services provider OnLime gives you access to your personal account. You can log in to it on the site my.onlime.ru. For authorization, you will need to enter the login and password that are specified in the contract.

Personal account options:

• providing information on the current balance;
• replenishment of the account by non-cash methods;
• providing information on the number of accrued bonuses;
• viewing the history of payments for different periods;
• activation and deactivation of additional services;
• change of tariff plan;
• communication with the support service;
• applying for those service;
• connection of the promised payment.

Thus, through Personal Area, the subscriber will be able to do everything necessary actions for setting up and paying for your Internet, and will also be able to connect additional services.

Internet provider Online connects 100,000 subscribers per day in the capital and the region. For the convenience of its customers, a reliable service infrastructure has been created. On this page you will find detailed information about contacts, technical support, phones, offices of a popular provider.

Technical support phone

To prevent customers from guessing how to call, the company offers to use a single line. There are also a number of additional phones to order the connection. From the information provided, you will find the necessary contacts. Hotline Online is available to any resident of Russia from a landline phone absolutely free of charge.

8 800 707 12 12 is a free number that works around the clock. An experienced operator can accept an order for connection, repair work or consult on a decision simple difficulties. At the same time, he will accept the wishes and comments of the client, take into account the needs and do everything in his power to resolve the issue.

The customer service operates 24/7 and performs the following functions:

• Consultations.
• Applications for connections for business or home. Internet from Online can be ordered in any city in the country. Specialists will select the nearest branch and send a specialist from there.
• Changes the tariff plan.
• They provide detailed information on packages: Online Internet, Home Internet and TV.
• Callback to the subscriber who called the number hotline.
• You can find out the answer to any exciting question: How to hand over a router, how to connect optional equipment how to change the tariff to a more favorable one.

You can send an SMS to a phone number and they will call you back to resolve issues related to the service. The hotline phone is serviced by a sufficient number of staff, so waiting on the line will not take long. Polite and experienced staff is selected for service, so that consultations are as competent and fast as possible.

Main office

The office structure is divided into 2 centers for the convenience of visitors.

The address of the central office No. 1 Onlime in Moscow

Address: st. Arbat, 46, Smolensky district, Moscow, Moscow region, Russia, 119002
Opening hours: Open 09:00–20:30
Phone: +7 999 231-84-29
It is located near the Smolenskoye metro station.

Address of the central office No. 2

st. Suschevsky Val, 26
Marina Grove, the last car from the center
Opening hours: from 09.00 to 21.00 seven days a week (Sunday until 19.00)

Service maintenance:

• Payment in cash for company services.
• Applications are being accepted.
• Consulting and remote technical support.
• Implementation of the moving service.
• Making changes to the contract.